My wife and I took delivery of our car a couple of weeks ago. My overall experience with the dealership here has been positive. John, the franchise manager as well as the service advisor have been helpful and unfailingly courteous. The parts department has an inventory of accessory goodies.
The smart center here is a new branch of Walter's Auto Sales, a long-time Mercedes agency and in more recent years also very successful Porsche and now Audi dealers. Parts and service for smart are around the corner at the Mercedes store. I've been a satisfied customer of Walter's for 32 years. Considering that the smart is new to us all (including the dealers), I think they are doing a very decent job.