Changes in Service at Smart Center - SF

[saronian]

Dropped the smart off at smart center San Francisco today to have the right side mirror fixed (it stopped heating), and noticed they had eliminated the dedicated smart service office (near parts). Unfortunately Felipe Alfaro's job was also eleminated

Now the Mercedes service personnel handle the smart, and we are no longer second class citizens! They come to you, invite you to their office, write up the service report, and offer you a ride. When you pickup your car it's delivered by valet, even though it's only 10 feet away!

Too bad smart sales are so slow right now.

[Piccola]

I just had my car in also for some service - or at least I tried....it was a nightmare day. Be very clear on what you want done and make sure they do it. My car was forgotten in the outside parking lot for 5 hours, then I was told nothing was wrong - four hours later, so when the mechanic and I took a drive in the car, he said I needed to come back for 2 repairs. UGH! It's a long way from where I live and this was a frustrating experience. I'm sure hope they will sort it out....but the personal service from Felipe is truly missed. In this one case, I was treated like a 2nd class citizen....so I hope it improves with time. I did speak with Arman, the service manager and Michelle in the actual smart center, so hopefully they can effect some change. Good luck. Keep us all posted if you have to use this service group.

[Alchemy R]

Felipe got laid off?!?! Suck!

He always treated me really well... what a bummer.