Extended Maintenance Warranty from smart

[jaimiesm3]

Hey, I have found Beshoff Motorcars and brought my smart (Lucy) to get her first 10,000 mile check up.

They will NOT accept the extended maintenance warranty I bought from smart of Stevens Creek. They did the oil change and something else that they would accept as part of the warranty. The air filter etc, they did not. I would have had to pay for it, In ADDITION to the warranty I am paying for as part of my car loan.

What can I do about this?? HELP!!!

[HGB]

I know nothing about extended warranties...but that this company is willing to put in oil and filter and then they renege on the air filter? This sounds bizarre and absurd.

[wrumbarger]

Call smart at Stevens Creek and talk to your sales person, then the smart manager, then the General Manager.
(yes, be prepared to tell your story several times)

Sorry, didn't realize that smart @ Stevens Creek was closed.

Call them and talk to the General Manager (he oversees ALL the different brands they carry)