America's Happiest Non-Luxury Car Buyers

[JPaul]

No. 9: smart
2008 Sales Satisfaction Index score: 862
2007 SSI: 861
Point change from 2007: N/A
In its first full year of performance, Mercedes-Benz's smart scored well in all five areas, but was particularly strong in its delivery process.

Source: In Pictures: America's Happiest Non-Luxury Car Buyers - Forbes.com

Note: smart is listed as MB!?

[xcrew229x]

Must have failed to contact the notorious malcontents here. And yep, if you look up MB sales figures, there's smart.

[jwight]

Malcontents? Here? Say it ain't so!

[xcrew229x]

I may have been wr..... wr..... wro....... Mistaken. Or not.

[nprsmart]

Originally Posted by JPaul

No. 9: smart
2008 Sales Satisfaction Index score: 862
2007 SSI: 861
Point change from 2007: N/A
In its first full year of performance, Mercedes-Benz's smart scored well in all five areas, but was particularly strong in its delivery process.

Source: In Pictures: America's Happiest Non-Luxury Car Buyers - Forbes.com

Note: smart is listed as MB!?

I would think smarts SSI score is well deserved. I have nothing but great things to say about the sales folks at my local dealer and the car has been a hoot to drive, at least until Saturday before last.

The parts distribution folks at smartusa who haven't managed to deliver the parts needed to get my car back on the road after over a week in the shop are another matter. Warranty repairs for parts known to be problematic should not take over a week. (My car has the infamous "stuck in park" shifter problem and had to be hauled to the dealership on a flat bed tow truck.)

Smart's customer service folks can't even tell me if the parts are available on this side of the Atlantic...