here's a copy of a communication between a dealership tech and his manufacturers techline assistance regarding an 'inop' CD player:
"11/14/2008 12:06:51 PM AARONL
40 11/14/08 15:09:52 aaronl:------(CALL BACK)-----> WALLY; SA
41 WHAT IS THE ISSUE? CD STUCK UNIT.
42 IS TECH THERE? YES, HOLD
43 CLIFF; TECH
44 WHAT IS THE ISSUE? WONT PLAY
45 IS THERE A CD STUCK IN THE UNIT? NO.
46 DID YOU LOAD A CD IN THE UNIT? NO.
47 WHAT MAKES YOU THINK IT WONT PLAY A CD? WHEN YOU HIT PLAY NO SOUND COMES
OUT.
SO WHEN YOU HIT PLAY, WITH NO CD IN THE UNIT, IT
DOES NOT PLAY A CD?
48 YES
49 DID YOU LOAD A CD? NO. I DID NOT HAVE ONE.
50 IS THERE A CD STUCK IN THE UNIT? NO.
51 IS THE GREEN LED LIT? NO
52 DOES AM/FM WORK? YES.
SO WHEN YOU HIT PLAY YOU GET NO SOUND FROM
THE CD PLAYER WHEN THERE IS NO CD UNIT IN THE
UNIT?
53 YES
54 THAT IS NORMAL. NOTHING HAPPENS WHEN I HIT PLAY.
55 WAS A CD LOADED IN THE UNIT? NO.
THIS ORDER IS BEING PLACED ON HOLD UNTIL IT IS
PROPERLY DIAGNOSED. NEED TO LOAD A CD INTO
THE UNIT AND IF IT PLAYS THE UNIT WORKS. YOU
CANNOT DIAGNOSE THE CD PLAYER WITHOUT
INSERTING A CD.
56 OK
57 THANK YOU"
yes, sad.....but true.
Today
Linear Mode
