I rear-ended an Accord on the freeway. Looked like relatively minor damage (bend fender, grill and surrounding panel, dented windshield washer reservoir, panel underneath the front end...) Still perfectly drivable except the panel wanted to drag on the roadway, so I duct taped it to the bumper.
When I called the service manager to ask about where to get body work done, I was told, "gee, ask your insurance agent." My agent knew a shop quite close to my home. Of course, they had never worked on a smart, and did not even have the parts lists and drawings on their computer.
Working from the parts list the insurance estimator had drawn up, the body shop (in the S.F. Bay area) ordered parts through the dealer. It took 7 business days for them to arrive. When I pressed for information about why, I was told they had to come from Tulsa, OK. A second, smaller order of parts that went in 2 days after the first took even longer to arrive.
Anybody else having this sort of huge delay?
Linear Mode
