DC/NoVA dealer recommendation for fan problems

**rfernatt** · 10-01-2009, 08:13 AM

I posted about a fan problem in a previous thread that I thought was resolved when I cleaned the filter and secured the filter door, but apparently it was wishful thinking on my part or it was coincidence that the fan seemed to improve for a while (warmer temps maybe?).

Anyway, on the way to Robbinsville and home, the fan in my car was making the same kinds of noises as before and has now started shutting itself off and coming back on or not coming on at all. If its running, airflow is pretty pathetic with or without the cabin filter.

I've got a trip to Delaware coming up, so I'm trying to work with a dealership in the DC/NoVA area to get it replaced on the way. I need a shop with Saturday service hours and tried Tysons Corner since their website indicates they have Sat service, but they were not very helpful. The SM had never heard of fan problems and would have to see/hear it before ordering a part and that will take a while, blah, blah, come and see us on your next 6 hour trip to have it replaced. I was then told that they don't actually have Sat service hours for smarts.

So, does anyone have a dealership they can recommend in this area that won't give me the runaround about ordering a part for replacement on my trip? Or, maybe a dealer rep on SCOA from this area? I don't want to play the 6 visits to 5 dealers to get a problem fixed like I did with the AC problem (bad expansion valve).

**JPaul** · 10-01-2009, 08:31 AM

Give a call to Mark Ahmad, 703 647 4410; tell him I send you, and keep me posted. Good luck!

**rfernatt** · 10-01-2009, 09:05 AM

Quote:

Originally Posted by JPaul

Give a call to Mark Ahmad, 703 647 4410; tell him I send you, and keep me posted. Good luck!

Thanks! Will do.

**JPaul** · 10-01-2009, 11:01 AM

FYI, Mark is the Parts & Service Manager at scAlexandria. I didn't have the time to type the info in the previous message: I was on the road (but not driving).

Note: I'll move the thread to "our" local folder, with a redirect.

**rfernatt** · 10-06-2009, 06:19 PM

I've been working with Mark on the fan issue and he has got the part in stock and has me setup to replace the fan this Saturday morning. Hooray for scAlexandria!

I didn't plan on having anything else done, but since I'll have some time, I also asked Mark about the 20K service (minus oil change) so we'll see if he can squeeze that in.

Thanks for the recommendation and I'll keep them in mind for any future service when I'm headed that direction!

**rfernatt** · 10-14-2009, 03:26 PM

Just a quick follow-up on this issue... Mark at scAlexandria was very helpful in replacing the fan in the car and getting me back on my trip in short order. I also had the brake fluid changed in the car and he checked out/cleaned the rear drums. They were also able to lube the brake pedal which had been squeaking a bit lately.

Kudos to Mark and scAlexandria for their helpful and professional service! Also, a big thanks to JPaul for the recommendation and stopping by the dealership while my car was being serviced to say hi. It's always nice to put a face with a screen name!

The car and the climate control have been running great since the warranty replacement. Unfortunately, I'm officially out of warranty now as the car rolled over 24K shortly after leaving Alexandria.

faith in dc · 10-16-2009, 11:19 AM

I haven't been in often, but the couple times I've been in Smart Alexandria has been nice. Glad you got in before the mileage went too high.