Smart on fire near Leesburg VA 7-21-10 - Page 2 - Smart Car Forums
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post #11 of 15 (permalink) Old 08-26-2010, 04:42 PM
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That is horrible and I'm sorry that happened to you. That is a horrible thing for anybody to have to go through. I hope everything works out okay for you. It is sad that Smart USA had no interest in knowing what caused the fire.

On a side note, you signed up in January of 2008. Guess you forgot you were a member?
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post #12 of 15 (permalink) Old 08-26-2010, 04:43 PM
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Originally Posted by ewsweet View Post
It was my 2008 Passion and I just found this Forum! I reported it to SMART of Tysons who notified SMART USA and neither were interested in finding out what caused the fire!! I suspect it was an air conditioner electric problem. I turned it over to my insurance company to pursue. I hope no one else ever has to escape in 30 seconds or less!

I see you found us and welcome...let us know if you ever hear anything back.
Take the initiative and contact smartUSA yourself...refer to the story about the one in VA if needed. customer-service@ib-smart.net
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post #13 of 15 (permalink) Old 08-26-2010, 04:55 PM
 
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ewsweet - Call Jill the smartUSA head, she'll be happy to assist you.

Sorry about your smart, but at least you get a new one?
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post #14 of 15 (permalink) Old 08-27-2010, 02:33 AM
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interesting........that smart USA and your smart center weren't the least bit curious.

but then again, they would have blamed the fire on the installation of either an aftermarket stereo or a scangauge.

Last edited by navy48; 08-27-2010 at 02:41 AM.
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post #15 of 15 (permalink) Old 09-08-2010, 06:41 AM
 
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Quote:
Originally Posted by ewsweet View Post
It was my 2008 Passion and I just found this Forum! I reported it to SMART of Tysons who notified SMART USA and neither were interested in finding out what caused the fire!! I suspect it was an air conditioner electric problem. I turned it over to my insurance company to pursue. I hope no one else ever has to escape in 30 seconds or less!
In most cases it falls to your insurance company to determine the cause of the fire. If they belive it is a design fault then they go after the manufature of the vehicle. If it was aftermarket product then the insurance company will go after the manufacture or installer of the product.
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