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View Poll Results: Service Quality at VA Beach Smart Center
OUTSTANDING 8 72.73%
Above average, nothing special 0 0%
average, what you would expect 2 18.18%
Poor (please explain) 1 9.09%
Voters: 11. You may not vote on this poll

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Old 12-13-2008, 06:29 AM   #11 (permalink)
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One thing to note is that the trucks that deliver smarts to scVAB make other stops, not just VAB. They drop some to the WashDC dealers, and I think the NC ones too. Could be that coordinating the various dealer drops adds time.

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Old 12-13-2008, 06:33 AM   #12 (permalink)
 
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One thing to note is that the trucks that deliver smarts to scVAB make other stops, not just VAB. They drop some to the WashDC dealers, and I think the NC ones too. Could be that coordinating the various dealer drops adds time.
This is true- the weather has not been the best this past week... Just very frusterating to sit at home and see the DDE move out further and further, and call Gary and he confirms "not yet"... (I am going to have to cater them a nice lunch for as much as I have driven them nuts... LOL)

I came on here to blow off a bit of steam. It is what it is I suppose...
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Old 12-13-2008, 06:42 AM   #13 (permalink)
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Maybe, maybe... it's that "they" wait to have a full truck load for VA Beach. "They" may make sure "they" have a full truck for one, maximum two destinations, before loading it?
[sarcastic:] Of course, it's just because "they" know that you're basically stranded, and "they" want to test your patience a bit more!
Of course, VA Beach is not to blame for any of this. If I remember correctly, it's a Contractor that does the post-transport check and dispatching out of Dundalk. The Contractor doesn't know, or doesn't care about any car's specifics.
Just trying to make you feel a bit better in this ordeal.
It'll come, it's on its way. Hang in there...
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Old 12-13-2008, 06:44 AM   #14 (permalink)
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Of course, by the time I finished typing the post above, 'Old smart' had posted a better written one.
"My" Gary (Alexandria's Brand Specialist) did the same to me: "not yet". Then, unexpectedly, one morning, "it's here, come and get it"... Soon!
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Old 12-13-2008, 06:45 AM   #15 (permalink)
 
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Maybe, maybe... it's that "they" wait to have a full truck load for VA Beach. "They" may make sure "they" have a full truck for one, maximum two destinations, before loading it?
[sarcastic:] Of course, it's just because "they" know that you're basically stranded, and "they" want to test your patience a bit more!
Of course, VA Beach is not to blame for any of this. If I remember correctly, it's a Contractor that does the post-transport check and dispatching out of Dundalk. The Contractor doesn't know, or doesn't care about any car's specifics.
Just trying to make you feel a bit better in this ordeal.
It'll come, it's on its way. Hang in there...
Thanks JPaul... So close yet so far... LOL Now I understand that statement... LOL

Well - I did manage to get a ride to Sam's Club so I am signing off for now. Sure I will return Sunday or Monday Morning to kill some more time... LOL

Have a great weekend all! - Brad
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Old 12-13-2008, 08:54 AM   #16 (permalink)
 
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Mod. This thread doesn't belong here in Op and Maint. Why not move it?
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Old 12-13-2008, 09:02 AM   #17 (permalink)
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Mod. This thread doesn't belong here in Op and Maint. Why not move it?
Why not?... Done.
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Old 12-13-2008, 09:32 AM   #18 (permalink)
 
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Since I'm the only one to post a POOR performance from Smart VABch I suppose I'll compose the reasoning why and post it here soon... Stay tuned.

Raz
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Old 12-14-2008, 12:01 PM   #19 (permalink)
 
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they quoted me 212 for the 10k maintenance
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Old 12-14-2008, 07:49 PM   #20 (permalink)
 
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... 212 for the 10k maintenance
YIKES! what is included?
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