4smartcar.com

[tcollins648]

Hey, I got email from Modesta that the replacement parts were being shipped. Received them yesterday and they appear to be correct.

So, here's a hint: The right rod that holds the bike rack in place will break if it's used to tighten or loosen the rod that connects directly to the bumper on the right side. Best thing is to use Vice-grips or some similar tool to turn the rod.

Now, about communication from 4smartcar.com: I never received either email or phone acknowledgment that they had received my request for the parts. Modesta just emailed me that the parts were being shipped, several days after I emailed and called and left voice mail.

This guy, Elie, who is running the show could use some business practices education if he wishes to stay in business. My guess is he won't make it.

[gmashal]

Why do you hate 4smartcar so much?

1. In the bike rack instructions it says "Hand tighten only, Do not over Tighten", by your own admition you said that you are using tools to tighten the bolts and you broke them- We replaced them free of charge...

2. On 10/6 you posted that you emailed 4smartcar about your broken bolts...
On 10/10 you posted that you recived your repacment parts yesterday...
I do not know of many companies that will ship replacment parts the next day, and pay for next day shipping...

you need to adjust your expectations and give us a break

[rwjrn]

Sorry to hear your experience with 4smartcar.com was less than you expected. I've ordered a couple of things from them and received them days later and everything was as expected. I have plans to order more stuff for my next car from them.

[stefano2412]

i have to confirm that, from my personal experience, 4smartcar.com has proved to be an excellent vendor.
i bought a few items from them already, had prompt delivery and great communication.
when i had an unfortunate experience with a faulty exhaust they IMMEDIATELY had a replacement sent to me, no questions asked.
sorry to hear your experience was not as good.

[BobTheMad]

Originally Posted by tcollins648

Yes, the debit hit my account the day of ordering, and the rack has not been shipped, however I do have an update.

That right there is a BIG problem. They are not legally allowed to charge your Credit Card until the product ships... You might want to bring that point up with them (and your CC company)

[BE.SMART]

Started new thread. Sorry for duplicate

Another 4smartcar.com Problem

[tcollins648]

Originally Posted by gmashal

Why do you hate 4smartcar so much?

1. In the bike rack instructions it says "Hand tighten only, Do not over Tighten", by your own admition you said that you are using tools to tighten the bolts and you broke them- We replaced them free of charge...

2. On 10/6 you posted that you emailed 4smartcar about your broken bolts...
On 10/10 you posted that you recived your repacment parts yesterday...
I do not know of many companies that will ship replacment parts the next day, and pay for next day shipping...

you need to adjust your expectations and give us a break

gmashal I don't have a clue who you are or what you have to do with 4smartcar.com and why you have chosen to defend the company.

I had to put the right side bumper rod on with pliars to get it to rotate to a horizontal position so it would attach to the Thule. When I was removing it I didn't use tools, simply was using the intersecting rod to turn the right side rod and that caused it to snap. In my opinion, as a customer, it's an inferior product.

I emailed and called your company for replacements, got no reply - which seems standard for your folks, then had to contact your parent company again. Again, no response until the replacements were shipped, at your cost, with no cost to me. Thank you for that.

Here's the deal. Your communication, or lack thereof, with customers is what this posting, and the newest one, is all about. You need to learn from this and make sure ALL customers are dealt with in a reasonable manner. Your handling of the issue with Eric, in the newest post, has already cost you new customers, and I've had at least a dozen other smart car owners ask about the rack and had to steer them to another provider.

Hey, I'm just small potatoes and no, I'm not going to lay out thousands of dollars for custom this and that, or a completely unnecessary sound system - just so I can irritate the neighbors with my bass.

However, I am one customer whom you have openly told needs to adjust my expectations.

I shall, Mr. or Ms. gmashal, immediately adjust those expectations.

I expect that I will never again give you folks any semblance of business and I will work hard to make sure no one else makes the same mistake I did by becoming your customer.

I thank you for your direction.

[SunDiego]

I think Gmashal is the owner/co-owner of 4smartcar. By the looks of his responses or lack thereof he didn't seem to mind upset and disgruntled customers.

[chieftmc]

Originally Posted by SunDiego

I think Gmashal is the owner/co-owner of 4smartcar. By the looks of his responses or lack thereof he didn't seem to mind upset and disgruntled customers.

Must be nice to be independently wealthy and NOT need customers!

[Padawan]

Originally Posted by chieftmc

Must be nice to be independently wealthy and NOT need customers!

Reminds me of a few other "vendors" I've encountered on this site. Quite a shame, and it makes me wonder how they've managed to stay in business.