A compliment for the folks at smart Center Round Rock

[Terry Stibal]

In the middle of the week, we drove over to Austin to look at a few smart accessories that none of the dealers in the Houston area seemed to want to stock.

I have to say that our experience with the Round Rock folks was a very positive one. While the dealership isn't all that much to look at (unlike the combined Mercedes Benz-smart facilities here in Houston, which are palatial by comparison), the real value there is in the people. Paul, the head of the parts operation and a swell kinda guy, took a full three quarters of an hour with us to answer a whole slew of questions about all and sundry.

But, better than that, they were also able to install our rear barrier net and navigation system for us, while we waited. All of this without an appointment, or even ten minutes of advanced notice.

The divided setup, where the showroom is located perhaps a quarter-mile from the parts and service operation, is a bit inconvenient. But, all of the people we dealt with were first rate.

[fts1966]

great place,

oh well to the other dealers. there loss. i have and will spend more money with round rock.

frank

[SergMadness]

Unfortunately parts in general are still low volume at the dealership level. We are trying to help them by adding choices to their menus. In time more dealerships will be stocking basic mods. Give it some time.

Sounds like a nice place to get work done.

[smartRRparts]

Thanks for the compliments Terry.

[High Side]

In another thread I thanked Paul at Roundrock for the help he gave to me with a armrest I purchased from him. I received replacement - a Prodigy armrest on Tuesday, then ended up being admitted to the hospital... but not before I got a chance to look closely at the Prodigy. Paul is correct, this is a super armest! Strong, adjustable up and down and attaches to the seat.
Money well spent. I will keep doing business with Paul as I have found him not only to be a great vendor, but also a true smart car enthusiast.