Just curious...but has anyone had any problems with the staff in Denver? My friend has an estimated arrival of 1/22 - 4/22 so when I saw someone was getting their car with a later date I advised her to call and check if hers had arrived yet. She emailed me that they were rude and told her when it got off the truck they would call. She asked about financing etc. and they told her to just check on it herself. She is as excited as I am about getting her car but when you have to drive 2 hours to get to the dealership you expect them to be polite, especially on a long-distance phone call. She isn't very sure about doing business with them now.
They told me not to "take the forums seriously" when I spoke with them.
Just curious...but has anyone had any problems with the staff in Denver? My friend has an estimated arrival of 1/22 - 4/22 so when I saw someone was getting their car with a later date I advised her to call and check if hers had arrived yet. She emailed me that they were rude and told her when it got off the truck they would call. She asked about financing etc. and they told her to just check on it herself. She is as excited as I am about getting her car but when you have to drive 2 hours to get to the dealership you expect them to be polite, especially on a long-distance phone call. She isn't very sure about doing business with them now.
They told me not to "take the forums seriously" when I spoke with them.
That surprises me. The people at the the Smart Car Dealership were great! I was there just two nights ago for a couple of hours. They worked with us on credit, they took us for a drive, showed us the car and went through eveything from top to bottom. We had a Great Experience! We were in there so many times that if anyone should have been treated like your friend it should have been us.
The statement that they don't know anything about deliveries until the transporter arrives is, I believe, sad but true. I think it's probably as frustrating for the dealership as it is for their customers, but they seem to be good about calling people as soon as the cars arrive.
As to the Denver Dealer, I have called four times now, and your friend is correct, as they can be very rude. I have been told the same thing about the forums, which is a sign that they don't like the information that is getting out, as it is the truth, and they don't like other people knowing the truth. I called about financing two days ago, as I had applied on the Mercedes site, and I was sent an email from Mercedes saying that I had been approved, and that I needed to contact the dealer. I contacted the dealer, and the person had no idea what to do, but indicated he would call me back. Still have not heard back. For those of you out there who like to defend stupidity and arrogance, don't bother with me, as I have heard all of the excuses.
The guy she spoke with was named Sean (sp?). Alustiza, you are right, no defending stupidity and arrogance. If a Nordstrom employee treated customers like you, my friend, and myself, they wouldn't be employed there anymore!
The guy she spoke with was named Sean (sp?). Alustiza, you are right, no defending stupidity and arrogance. If a Nordstrom employee treated customers like you, my friend, and myself, they wouldn't be employed there anymore!
Sean is who I worked with, and I found him to be pleasant and courteous.
But I agree on the "no excuses" thing. If you have an issue, I would ask to speak to the General Manager, Trang Hamm. She splits her time between the Portland and Denver stores, but I believe she is in Denver on Mondays and Tuesdays. Kuni really prides itself on good customer service, so if something is going wrong the GM needs to hear about it.
anyway, i have been in the Denver Smart dealership 3x now ( i live around the block) and Sean has been very nice and courteous. the other guy who works the front was real rude to me when i walked in the second and third time. like he couldnt be bothered...so i try to only deal with Sean from here on out.
if you dont like your job, quit. it's not my fault, i'm just a customer with some enthusiasm about your product.
james
The guy she spoke with was named Sean (sp?). Alustiza, you are right, no defending stupidity and arrogance. If a Nordstrom employee treated customers like you, my friend, and myself, they wouldn't be employed there anymore!
Thank you for spelling my name right. Seek definition of libel.
One of the most common calls we receive is "when is my smart going to be there?"
I understand there is a high level of excitement to get your smart. Believe me, I am just as
excited to unite the vehicle to its owner. Sadly, it is true the first sign of vehicles coming in
is when the white covered transport blocks my view of Broadway. This process is just as frustrating for me as it is for you. Once they are unloaded we match the VIN to the reservation holders and I call them straight away.. As soon as I know, you will know.
As for being rude, it honestly is not my character.If your friend got that impression, I hope she will accept my apologies.
With financing, we are very competitive and will offer our customers the best rate possible. We cannot do this with out the smart being on our lot. There are many variables that can change rates and APR's can change daily. I would not tell someone to seek there own financing without first seeing what we could offer them.
I cannot tell you when your smart car will arrive, however, if there are any other questions I can answer, please let me know.
Thank you for your response! It was really nice to see a post from the employees at the dealership. I didn't hear the conversation between my friend and you, only what she told me. I will tell her to read your post and hopefully her feathers will be smoothed out. I know she is so excited, as we all are, after waiting a year and we just expected more information out of Smart USA so we look to the dealerships to provide it. Hopefully the dealerships are contacting their headquarters and relaying information about customer calls and frustration. Bottom line for me...I appreciate the people I will be doing business with face-to-face communicating with me, so thank you for your information!
The AutoGuide.com network consists of the largest network of enthusiast-owned enthusiast-operated automotive communities.
AutoGuide.com provides the latest car reviews, auto show coverage, new car prices, and automotive news. The AutoGuide network operates more than 100 automotive forums where our users consult peers for shopping information and advice, and share opinions as a community.
Today
Linear Mode
