Congratulations heathere3 your car is here

[peter grosfeld]

YOUR CAR CAME IN TODAY 10/2/08. We will try and get a hold of you today to make arrangements for delivery.

[John_H]

Taking care of the dismal customer experience issue at last! While getting the car is the first step in making things right for heather3 and the Smart community, I hope the dealerships takes some serious steps to make this up to her!

I think back to the line in the movie Pretty Woman:

"I think we need some major sucking up."

"Not me. Her."

Happy to see things coming together.

[Dunerunner]

Damn, and I was hoping she would be getting that cute Yellow and Black Lamborghini Murcielago LP640 Roadster for all the trouble she has had to endure!!



OK, Here's the Roadster

[peter grosfeld]

Hi Heather. We would love to see you driving your new smart this week.Tried calling you. Please call us.

[xviper]

I view this thread with some curiosity.

First, I find it strange and somewhat unprofessional that a dealer would post publicly that a customer's car has arrived. Isn't this a bit of a privacy issue? If it were me, I sure wouldn't want the world to know that my car just arrived at the dealership. That's my business and no one else's. If I want to tell the world, that should be my choice and I'll start a thread about my car being in if I decide to do so.
Next, if the dealer has the customer's contact info, isn't that enough? Why feel the need to publicize it for all to see? Does Heather not have an answering machine? If that doesn't work, wouldn't a Private Message be more appropriate?

Is this the thread that pertains the "dealer issues"? ......
No longer a smart owner (Temporarily, I hope)

If so, I don't see that the dealer did anything wrong. They provided the car earlier than expected by making an "orphan" available. It was the customer's choice to accept it or to continue waiting. Why would the dealer simply presume that the original reserve was still applicable. For example, if you were scheduled for an MRI at a clinic in 6 months time, but a cancellation made it possible for you get your MRI 2 months early, would the clinic still think you are coming in for the original appointment? Or would you think that the original appointment would be cancelled? Why should the dealer "suck up" at all? A little common sense goes a long way.

[Suze]

Originally Posted by xviper

I view this thread with some curiosity.

First, I find it strange and somewhat unprofessional that a dealer would post publicly that a customer's car has arrived. Isn't this a bit of a privacy issue? If it were me, I sure wouldn't want the world to know that my car just arrived at the dealership. That's my business and no one else's. If I want to tell the world, that should be my choice and I'll start a thread about my car being in if I decide to do so.
Next, if the dealer has the customer's contact info, isn't that enough? Why feel the need to publicize it for all to see? Does Heather not have an answering machine? If that doesn't work, wouldn't a Private Message be more appropriate?

Is this the thread that pertains the "dealer issues"? ......
No longer a smart owner (Temporarily, I hope)

history:

Missing Reserved Smart??

[xviper]

Originally Posted by Suze

history:

Missing Reserved Smart??

Thanks for this link. After reading it, I found this:

Originally Posted by heathere3

No, I most certainly did not get my $99 credited towards my orphan. Smartusa still has it. I very specifically asked the dealership what would happen to my reservation since I was not interested in taking the orphan if it negated my ordered car! :P

If this is indeed true, then the dealer is at fault. This is the key element in this and my example of the MRI does NOT apply.
So, now it seems the dealer has made 2 errors - 1 for not honoring the customer's wish to keep the original reservation and the 1 for posting this very public thread without Heather's permission. It should have also been her choice to tag this new information onto the end of one of those other threads on this topic if she so chooses.

[Suze]

xviper -

I agree - this is a cluster-mess. Interesting to note that this thread is the first info this forum has heard from the dealer in this issue (unless I missed something, which is possible and if so someone will surely tell me!) The whole time I followed Heather3' story, I was really craving to hear the other side.

Now that the dealer has posted this, it seems to be a confirmation.

[PlainCityVWBug]

Are we sure this was actually a dealer who posted this.... or some trouble maker trying to stir up trouble on this site?

[xviper]

Originally Posted by PlainCityVWBug

Are we sure this was actually a dealer who posted this.... or some trouble maker trying to stir up trouble on this site?

Could be a trouble maker, but how would non-dealer personnel know the car is in and why would he say "we" will try to get a hold of you .................. ?