Originally Posted by tishpit
I was wondering... since you can place a reservation online for a Smart... do the salesmen work on salary or commission??? I was up at your dealership about a week or so ago and test drove a Cabriolet. The salesman was very nice, but I can't find his card nor remember his name (bad with names!). If he works on commission, I would come up there (about an 1.25 hr. drive) to reserve rather than cost him a commission and do it online. Of course, online is easier and saves me time and gas, but used to sell cars and I know the commissions are badly needed.
you should probably call them to find out who helped you with your test drive. my guess is that when you order 'online', a 'brand specialist' is assigned to you by the smart center, unless you request a specific person.