Originally Posted by cbh123
Most maintenance parts for most cars are held in local (ish) inventory.
It really makes no sense to keep the rare failure parts everywhere... Think of all the planes that fly all over the world. As long as their system is good, they only need one system and one guy to manage worldwide shipping of parts,,, how many warehouses and how many guys do you think they should use these days? What is the likelihood of getting a part from the opposite side of your contry compared to a trip from Europe?
How many hours/minutes/seconds do you expect?
I've received parts for my ED from Montvale, NJ (moving to Atlanta in July 2915), Fort Worth, TX and Fontana, CA. Most of my parts have come from Fontana. So clearly, MB has some sort of parts depot in at least these three places. As such, I don't think it is unreasonable to expect the vast majority of parts to be available anywhere in the continental US within 48 hours.
However, I have heard reports of HV battery packs taking 6-8 weeks to arrive at the dealership. That means, the battery is being shipped from Germany by ship, not by air. I think 6-8 weeks is outrageous, but what really matters is what the law says and in most states with lemon laws the dealer has 30 calendar days to fix the car or refund the owners money.
I have also heard of one electric motor failure that took 6-8 weeks to repair.
I agree that there are flights all over the place, but UN DOT
and FAA regulations prohibit batteries with more than 12 kg of lithium metal from being transported on commercial aircraft. I'm no expert on batteries used in EV's but given how much testing it took to get small battery packs used in our test gear UN DOT approved, I would be very, very surprised if ANY air carrier would allow an EV battery on-board. As such, the battery in an ED must be transported by ship. That's where the 6-8 weeks comes from. It would be better in my view if there was at least one replacement battery in a depot in the US. Apparently, MB disagrees.
I personally think MB can and should do better. YMMV.