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post #11 of 19 (permalink) Old 01-17-2008, 05:06 AM
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Originally Posted by Fredvon4 View Post
... No CSI ..... hummm I sort of like dealers to kiss my butt for a good grade ...
smart USA headquarters seems to have some big hooks in the dealers within the Dealer Agreements, including a CSI program, so there may be some smooching regardless of no bonuses paid.

“…
(c) CSI System. IB will create and administer a customer satisfaction survey program on behalf of smart USA to solicit satisfaction data regarding the sales functions for the smart Car Dealers (the "CSI System"). The parameters of this system shall be mutually agreed between the parties and shall include telephone or email contact with each of the smart Car Dealers customers who bought smart Cars. The results of the survey shall be accumulated and published on a weekly, monthly, quarterly and annual basis.
…”
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post #12 of 19 (permalink) Old 01-17-2008, 05:28 AM
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For those interested in production numbers....

What is smart USA's expected sales volume in 2008?

- Exact sales figures have not been announced
- The first 5000 orders will be ordered for production by December and should be delivered by the end of the first quarter


A negative observation: those numbers point to around only 20,000 per year, ie, 5000 orders in about 3 months (unless they step up production.) Addtionally, that kind of suggests some lag between confirmation and production orders (over 10,000 have confirmed by this point?). On the otherhand, this faq sheet does not appear to be dated, however it must have been released around/before Oct 2007, so perhaps they have done/will do better with production.
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post #13 of 19 (permalink) Old 01-17-2008, 07:12 AM
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I like number 22 on page 4 and would really like to know if this is true!
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post #14 of 19 (permalink) Old 01-17-2008, 08:24 AM
 
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SMART

That was what I was alluding to in my post... and from private mails to me... It seems that yes, they (PAG) are following, researching, and refunding.

One case I know of, PAG actually canceled the reservation and refunded the $99 based on a decision that the seller was now considered a "broker". The letter the person got also said that he/she could not reserve another 2008 with his e-mail and drivers license number.

A "Reservation holder" contacted me to see if there was any way to fight the refund being sent and no re-reservation decision....

Because I am not a true "insider" my only answer was "I doubt it, get a lawyer or let it go".
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post #15 of 19 (permalink) Old 01-17-2008, 08:26 AM
 
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PDI is a warranty item billed directly to Smart Corporate!!!

Auto Customers do not pay PDI, it is payed by Smart corporate to each dealership to prepare the vehicle for delivery.

Kags
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post #16 of 19 (permalink) Old 01-17-2008, 10:05 AM
 
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I can't get to that document and it's about to KILL me.

ARRRRRRRRRRGH!
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post #17 of 19 (permalink) Old 01-17-2008, 11:09 AM
 
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WOW! Now that was an exhilarating read. I even had a short fantasy of quitting my job and becoming a smart technician! I wonder if I could feed a family on a mechanics salary. Probably not...

Can somebody loan me eight grand? I wanna buy the tools just in case.


Thanks to everybody who sent it. Especially Fred because it actually made it in unharmed. Unfortunately I have to report you to the FBI now.
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post #18 of 19 (permalink) Old 01-17-2008, 12:20 PM
 
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#17. We have purchased ...

over 300 URL's (domain names) ... confirms an earlier observation of web addresses not in current use (i.e., smart center xxx . com ) but already registered by smartUSA for potential future use. I wonder how large they think the dealership network will ultimately be ?
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post #19 of 19 (permalink) Old 01-18-2008, 05:20 AM
 
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smartcenterElBarrio.com
smartcenterBFE.com
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