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post #1 of 16 (permalink) Old 12-09-2013, 08:33 AM Thread Starter
 
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Angry Check your 2013 seat belts!

http://www.odi.nhtsa.dot.gov/owners/...STp!1611748820

Excerpt from the 2013 smart manual:

If you should experience a problem with
your vehicle, particularly one that you
believe may affect its safe operation, we
urge you to immediately contact an
authorized smart center to have the
problem diagnosed and corrected if
required. Do not drive the vehicle if you
believe it may not be safely operated. If the
matter is not handled to your satisfaction,
please discuss the problem with the smart
center management, or if necessary contact
us at one of the following addresses:
In the USA:
Daimler Vehicle Innovations USA LLC
One Mercedes Drive
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post #2 of 16 (permalink) Old 12-09-2013, 08:37 AM Thread Starter
 
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Also,
As advised by page 16-17 of the 2013 smart car manual, "If you believe that your vehicle has a defect which could cause a crash or could cause injury or death you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Daimler Vehicle Innovations USA."
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post #3 of 16 (permalink) Old 12-09-2013, 08:45 AM
 
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Originally Posted by Trams tev View Post
http://www.odi.nhtsa.dot.gov/owners/...STp!1611748820

Excerpt from the 2013 smart manual:

If you should experience a problem with
your vehicle, particularly one that you
believe may affect its safe operation, we
urge you to immediately contact an
authorized smart center to have the
problem diagnosed and corrected if
required. Do not drive the vehicle if you
believe it may not be safely operated. If the
matter is not handled to your satisfaction,
please discuss the problem with the smart

center management, or if necessary contact
us at one of the following addresses:
In the USA:
Daimler Vehicle Innovations USA LLC
One Mercedes Drive

Cant open the link...
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post #4 of 16 (permalink) Old 12-09-2013, 08:55 AM
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Uhh...I'm not understanding your anger here. I haven't read a car manual that DIDN'T have a disclaimer like this...
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post #5 of 16 (permalink) Old 12-09-2013, 09:06 AM
 
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I'm not sure if I understand what the issue is here...
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post #6 of 16 (permalink) Old 12-09-2013, 09:17 AM
 
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The seat belts are under warranty for 10 years, though MB.
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post #7 of 16 (permalink) Old 12-09-2013, 09:19 AM Thread Starter
 
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Hello em3706,
No anger I here, I love my car I just want to make sure everyone else who shares the joy of driving them is safe. I put in a report to the national highway and traffic safety administration so that it can be looked into for a recall. I would suggest all other smart owners to do the same. The link won't work because it was a link to my report which I realize now will not show up unless I screenshot it. My apologies. Just want to make sure anyone else that has this problem gets taken care of
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post #8 of 16 (permalink) Old 12-09-2013, 09:23 AM
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What problem? Your car is warrantied, there's no need to open an investigation...But go ahead if you want to. I think there has to be enough reports though..
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post #9 of 16 (permalink) Old 12-09-2013, 09:25 AM Thread Starter
 
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Date Complaint Filed: 12/06/2013
Component(s): SEAT BELTS , SEATS Date of Incident: 09/01/2013
NHTSA ID Number: 10555019
All Products Associated with this Complaint
Details
0 Associated Documents
Crash:No Fire:No Number of Injuries:0 Number of Deaths:0
Manufacturer: SMART USA DISTRIBUTOR LLC
Vehicle Identification No. (VIN): WMEEJ3BA7DK...
SUMMARY:
THE 2013 SMART FORTWO PURE EDITION (BASE MODEL) SEAT BELT RESTRAINT SYSTEM MALFUNCTIONS. WHEN THE DRIVER LEANS FORWARD TO LOOK OUT EITHER SIDE WINDOW TO CHECK FOR ONCOMING TRAFFIC THE SEAT BELT BECOMES LOOSE AND WILL NOT RETRACT INTO THE GUIDE UNLESS IT IS HAND FED. THIS ALSO REMAINS TRUE FOR THE PASSENGER SIDE. IT APPEARS IT IS BEING CAUGHT UP IN THE GUIDE ATTACHED TO THE SIDE OF THE SEATS.
Request Research
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post #10 of 16 (permalink) Old 12-09-2013, 09:36 AM
 
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Quote:
Originally Posted by Trams tev View Post
WHEN THE DRIVER LEANS FORWARD TO LOOK OUT EITHER SIDE WINDOW TO CHECK FOR ONCOMING TRAFFIC THE SEAT BELT BECOMES LOOSE AND WILL NOT RETRACT INTO THE GUIDE UNLESS IT IS HAND FED. THIS ALSO REMAINS TRUE FOR THE PASSENGER SIDE
I've had this happen on both my 2008 and my 2013, but more on the passenger side than the driver side. It's often from the seat being too far back, or the seat itself being reclined back too far. In either case, if the distance between the wall mounted feeder and the guide is less than a couple inches, it can jam.

The 2013 feeder is slightly better because it can swivel more freely, where the 2008 feeder is a static piece of plastic. The solution is generally to adjust the seat so the feeder is farther from the wall mount.

This is especially prominent on cars where the user has forced the seat to recline more than the factory stop allowed. (Yes, you can just push past that stop with a little force...)
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