Originally Posted by smark
Why not just take the car to another smart dealership, for a second evaluation.
It must be nice, having two dealerships within a reasonable (?) distance. I feel like I have to go halfway across our largest unfrozen state just to get to one dealership. May the little smart always be as reliable and fun to drive as it has been so far.
I might add a note to the very good advice here to the effect that one should without fail personally check the tightness of the lug bolts anytime they are touched by another person. The wisdom of this advice was driven home to me as my dealer's salesperson accompanied me as I drove (my first time behind the wheel) around the block in my new 2011 smart before taking delivery.
A wheel cover fell off a front wheel as I made this maiden voyage, no more than 15 minutes after the alleged predelivery inspection and service by the dealer's shop. The salesperson's comment, "Gee, sorry. That should not happen."
No kidding? She picked up the wheel cover, mounted it back on the wheel correctly, and I continued my shakedown cruise. No harm; no foul -- right?
But there was harm. Any faith I may have naively had in the dealer's service department went up in smoke, and although I have thankfully never had occasion to go back for service, I am not confident that I will go back to my dealer if/when the occasion does arrive.
When I got the smart home for the first time a torque wrench and a 15 mm socket were included in my first purchase of tools at Harbor Freight.
A month later I had my stock wheels replaced by a set of sporty wheels at a tire shop which is a part of a well-known national chain. I asked the technician installing the wheels to please use a torque wrench set at 81 ft. lbs., and he very courteously asked me if I had one, since they did not, and that their air wrench is notoriously unreliable. While I was not impressed by a tire shop tolerating such a situation, I was on the other hand very pleased that the technician was so honest.
After installing the wheels with the air wrench he checked the tightness with my new torque wrench, and several of the lug bolts rotated a bit before the wrench clicked.
Another loss of confidence, but these two incidents reinforced each other, and hopefully I will never again fail to personally check on any kind of service whatsoever given by someone else to the extent I can, recognizing, however, that I often cannot. Until proven otherwise I must assume that they are untrustworthy. I am of course not talking about just service received at a smart dealer -- I am talking about any service of any kind anywhere.
It is distressing to have to adopt such an attitude, but it is not, I think, inappropriate.