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post #81 of 86 (permalink) Old 11-02-2015, 06:03 AM
 
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Smurf was a good ol' smart

I agree that the shop/insurance company have a collective duty to properly restore your car to its pre-collision condition.

Be nice, but don't be a pushover. Keeping a good but clear/resolute relationship with the shop and adjusters will benefit you.

If anyone refuses to correct any outstanding issue, get their refusal and reason for it in writing.

You can then pay (at that shop or elsewhere) for any additional costs, while negotiating further reimbursement, or taking any other action to effect a settlement.

There's probably an insurance commissioner in your state, and small claims court may be another future option to consider, depending on the value of work remaining.

With those things said, I would be very surprised if the shop/insurance didn't step up to the plate. They've been fair and good to you so far.
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post #82 of 86 (permalink) Old 11-02-2015, 01:59 PM Thread Starter
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Update: Day 34.

I couldn't take the car in today as planned. I had a scheduling conflict. But, I've discovered yet another matter which they should address.

The weather seal for the driver side window wasn't installed correctly. There is a gap between the seal and the glass that's nearly 1/8" wide at its widest point. Not good. And I've got an expensive JBL woofer in the door to worry about too. It sounds alright so far, and is somewhat protected as installed. I've attempted to massage the seal into place with no luck. Not sure how it's mounted and don't want to do more harm. I'll add it to the list, along with the strut clunk, window switch and door seal. They're sure to look at me as a complainer.

Also, I don't know why they would've needed access to the engine bay (curiosity perhaps), but the carpet wasn't tucked under the interior side panels. At least that's one thing I could resolve myself. Kinda sloppy though, if you ask me.
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post #83 of 86 (permalink) Old 11-02-2015, 02:07 PM
 
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I don't think anybody mentioned this yet – take lots of photos. Make sure you show every little detail of every workmanship defect. And don't fix anything yourself… add those things to the list for them to fix.
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post #84 of 86 (permalink) Old 11-13-2015, 02:52 PM Thread Starter
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I've decided to put a cap on this thread instead of starting a new one for what is hopefully the last report on this incident.

I took my car back in today to have the strut problem looked at. They worked on my car, while I waited, for more than four hours. And apparently the problem has been resolved. Yay! The only remaining issue is the window switch. But it doesn't look like that's going to be covered by insurance. I'll call this a wrap.

My mother has been in the hospital all week and I wasn't able to get it done until today.
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post #85 of 86 (permalink) Old 11-13-2015, 03:12 PM
 
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Best wishes to your mom.
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post #86 of 86 (permalink) Old 01-16-2016, 06:27 PM
 
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Glad the smart is coming along, and sorry about your mom. Hope she's well soon.
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