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post #11 of 37 (permalink) Old 07-11-2011, 01:45 PM
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Originally Posted by larryw4csc View Post
I'd feel better if someone at the top knew the difference between the clutch actuator and the window winder and could identify any part of the car I handed him, instantly, knowing how to install it back in the transmission without a training program...and has had a little grease in his hands that didn't come from a boutique.

Couldn't we have just one person near the top who knows the engine is in the back and drives the rear wheels? Maybe such a person could be convinced diesel engines aren't just for garbage trucks and ships.

Hello Kittie?
So your assumption is all women are clueless about automobiles? Good luck with that one...
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post #12 of 37 (permalink) Old 07-11-2011, 03:54 PM
 
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All i know is i do hope there will be a larger network of MB dealerships and more sorely needed, INDEPENDENT SHOPS THAT CAN WORK ON THESE CARS. It is one thing to have a crew of marketers that have the capability of advertising the Smart in a way that can appeal to the general masses, which is what the original folks who distributed the Smart obviously had no sense in, however if there is not much of a base that can back up the service it is not going to go well. Do recall that a number of owners of the Smart are not as fortunate as those who live in the more metropolitan areas to have at least one nearby their home. I do speak for the majority of Smart drivers of course.

Last edited by gstreetcomic; 07-11-2011 at 04:03 PM. Reason: Content
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post #13 of 37 (permalink) Old 07-11-2011, 04:52 PM
 
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price of the on-line manual just went up so add $100 to the independent repair bill!WE NEED A MANUAL -- how about a forum sponsored manual where everyone doing a procedure writes it up and take pics and then submits the info to the forum?
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post #14 of 37 (permalink) Old 07-11-2011, 04:52 PM
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All i know is i do hope there will be a larger network of MB dealerships and more sorely needed, INDEPENDENT SHOPS THAT CAN WORK ON THESE CARS. I.
So far not looking so good. Even the MB dealer in MN who used to sell them doesn't want to service them



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post #15 of 37 (permalink) Old 07-11-2011, 05:47 PM
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Originally Posted by kennyrayandersen View Post
price of the on-line manual just went up so add $100 to the independent repair bill!WE NEED A MANUAL -- how about a forum sponsored manual where everyone doing a procedure writes it up and take pics and then submits the info to the forum?


Kind of like this: Technical "stickies" - Smart Car of America Forums : Smart Car Forum

Ask & you shall receive.
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post #16 of 37 (permalink) Old 07-11-2011, 10:13 PM
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  • Julia Knittel... ...was also communications manager for the smart brand when MBUSA originally introduced the brand to the U.S. in 2004.
  • Deirdre O'Grady will be responsible for the strategic development and support of the smart franchise network which currently consists of 75 dealerships across the United States.
That's surprising, I thought MBUSA never sold the smart in the US and that there were currently about 53 dealerships.
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post #17 of 37 (permalink) Old 07-12-2011, 05:10 AM
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SO.......what happened to Jill? sorry, haven't kept up on ALL of the goings-on with smart.

her new position didn't last long.........
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post #18 of 37 (permalink) Old 07-12-2011, 05:16 AM
 
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SO.......what happened to Jill? sorry, haven't kept up on ALL of the goings-on with smart.

her new position didn't last long.........
didn't expect it to... considering her previous 'work'...
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post #19 of 37 (permalink) Old 07-12-2011, 05:31 AM
 
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I have two dealers in Duluth who will work on my smart, no complaints from them getting my business.
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post #20 of 37 (permalink) Old 07-12-2011, 06:31 AM
 
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Jill

I hear Jill had interviews with Suzuki and Mitsubishi. Her dream job-Mahindra-fell through. She has always wanted to work for a brand that died before they sold a single car in the US.
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