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post #1 of 25 (permalink) Old 12-17-2015, 09:54 AM Thread Starter
 
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Push to talk button/ voice recognition

Picked up our new Red Prime 453 3 weeks ago. Had to wait 2 months to get red directly from the Factory. It's been a long wait since this is a replacement to my wife's 2008 that was totaled after she was rear ended at 45. Came through with just a bruise from the seat frame on the back of her arm...Info for those who might be interested.

Anyhow, the push to talk button on the steering wheel does not work, so we took it back to the dealer. The dealer said that it is a factory upgrade/option for the voice recognition. Now, I just went and scoured the website and did not find a single thing mentioning either the voice recognition or any options available. Not a peep in the owner's manual. We do have the standard radio, as I didn't want to pay $500 to lose the storage in the hatch. Can anyone chime in here and give me some input of whether or not I'm the only one with a button on the steering wheel of a new car that doesn't work, with a dealer that says I'm S.O.L.?
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post #2 of 25 (permalink) Old 12-17-2015, 10:09 AM
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Originally Posted by mattquist View Post
...a dealer that says I'm S.O.L.?
Say it isn't so - 2015 and smart Customer Service remains suspect?

Hardly seems "smart" to have a "non-functional" push to talk button on the steering wheel?
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post #3 of 25 (permalink) Old 12-17-2015, 10:12 AM
 
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Well, last night I was reading about that button in the owner's manual of my 2013. I haven't yet paired the radio to my iPhone so I can't say yet if it works or not. May do so later today and will report back. I suspect your dealer doesn't have a clue and is giving you erroneous info.
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post #4 of 25 (permalink) Old 12-17-2015, 10:25 AM
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to SCoA!

+1.

Pretty sure if it's the same as other brands the phone needs to be paired via Bluetooth before that feature will work.
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post #5 of 25 (permalink) Old 12-17-2015, 10:33 AM
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Here's the skinny on the 2016. That was put in for the Multi-Media Package which was dropped because of the 'non-existant' (as of yet) Cross Connect app that allows you 90% of the features of the Multi-Media Package for free (sort of hard to compete with that in a 'built in' system). The Android version is finally out, but nothing yet for the I-phone. Launch just keeps getting pushed back...


The word from the 'Learning Center' in Long Beach in August, was that the Multi Media Package "might be offered in 2017." I somehow doubt it, with the new smart prices a bit of a 'knee jerk' to the consumer already.


So, your button has no function...
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Last edited by NW BRABUS; 12-17-2015 at 11:27 AM.
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post #6 of 25 (permalink) Old 12-17-2015, 10:33 AM
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My wife's phone is paired with the radio via Bluetooth but the "push to talk" button on the steering wheel still does not work so I have no idea what its purpose is since it is totally nonfunctional.
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post #7 of 25 (permalink) Old 12-17-2015, 11:26 AM
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Quote:
Originally Posted by mike700 View Post
My wife's phone is paired with the radio via Bluetooth but the "push to talk" button on the steering wheel still does not work so I have no idea what its purpose is since it is totally nonfunctional.

Look UP ^^^ One post above yours!
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post #8 of 25 (permalink) Old 12-17-2015, 11:35 AM
 
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Look UP ^^^ One post above yours!

They probably posted simultaneously.
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post #9 of 25 (permalink) Old 12-17-2015, 12:38 PM Thread Starter
 
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Originally Posted by NW BRABUS View Post
Here's the skinny on the 2016. That was put in for the Multi-Media Package which was dropped because of the 'non-existant' (as of yet) Cross Connect app that allows you 90% of the features of the Multi-Media Package for free (sort of hard to compete with that in a 'built in' system). The Android version is finally out, but nothing yet for the I-phone. Launch just keeps getting pushed back...


The word from the 'Learning Center' in Long Beach in August, was that the Multi Media Package "might be offered in 2017." I somehow doubt it, with the new smart prices a bit of a 'knee jerk' to the consumer already.


So, your button has no function...

As much as I hate to say it, this makes sense. Sounds like I've bought a $20K car that hasn't completed beta testing yet, nor dealer training. Then again, this isn't the first time that Ive felt snuffed by the Mercedes dealer network for tying up the service department's time with a "gasp" Smart car!

Thanks for the reply.
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post #10 of 25 (permalink) Old 12-17-2015, 01:24 PM
 
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I have the touch screen here in Canada and have the same problem with the voice command. When I depress the 'talk' button it reads ''Currently selected voice is not supported''.
I've placed a call to Smart Head Office and I'm awaiting an answer.
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