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post #11 of 13 (permalink) Old 07-16-2008, 01:33 PM
 
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From Smart Tech Support

as quoted to me by my dealership:

This is a condition that is under review at this time. It is a software issue in the radio they are working on a final resolution.
Replacement of radio may or may not repair condition. When software issue is resolved there will be a published TIPS document to ID the updated radios“.





If anyone learns when a fix is released, please post the details!


-abelenky

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post #12 of 13 (permalink) Old 07-16-2008, 04:08 PM
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If it's taking 7+ months for someone at smart to figure out how to patch the radio's on/off logic, wonder how long it will take to redesign the moon-roof shade?
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post #13 of 13 (permalink) Old 07-23-2008, 11:55 AM
 
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Quote:
Originally Posted by abelenky View Post
I also have the Instant-On radio problem, and complained to my dealership.

The reply I got was:

"At this time this is a known issue. It is a software problem and smart is aware of it. At this time there is no fix for the issue. Tech support will be sending out a update as soon as the solution is found."

This seems at odds with the other posts here, which state it is a hardware, not software issue.

Anyone know where I can get a truly "official" answer to confirm/contradict what my dealership is telling me?

-Aaron

My new replacement Radio 9 arrived at the dealership yesterday. I had it installed this morning. Easy change-out, took about 20 minutes, and replaced under warranty. I presume they just change-out these units and return them to the manufacturer for credit.

My new one works just fine, so their comment to you: "This is a condition that is under review at this time...
Replacement of radio may or may not repair condition. “-- is pretty vague. Not all Radio 9s have the "Instant-on" defect, so it seems that it might be the radio head, rather than a car software issue.

You might try simply calling your dealership and tell them you need a service appointment to have your defective Radio 9replaced.“

Last edited by EdwardDennis; 07-23-2008 at 12:05 PM.
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