Doors won't lock...hatch won't open! (bad door actuator) - Smart Car Forums
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post #1 of 32 (permalink) Old 01-17-2012, 05:33 AM Thread Starter
 
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Doors won't lock...hatch won't open! (bad door actuator)

Sunday night, we left a friend's home and all was well. When we got home, the hatch on our 2008 cabrio would not open.The remote would not either lock or unlock the hatch. The doors would not lock. The lock/unlock buttons caused a relay to click in the dash, but the doors/ hatch would not work.

The pressure is on for a fix as the fuel filler door is also in the locked position and I will need fuel soon.

Anybody have any ideas before I go to the dealer?

Thanks in advance for your help.
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post #2 of 32 (permalink) Old 01-17-2012, 05:44 AM
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I don't think the remote buttons will work with the ignition on, but the dash buttons should. Did you try disconnecting the battery for a bit? kind of a reset for the car.. Maybe one of the buttons is stuck in the pressed state. Try moving the keys away from the car far enough that they won't send it a signal and see if the inside buttons work. If not, it may be the inside buttons that are causing the problems. You could try disconnecting them and see what happens.

The gas tank lock can be accessed through the inside right side cover, there is an access door to get in there but it could be tough without the back hatch open, you'd have to crawl in from the front seat (lay it down of course)

Last edited by jimvw57; 01-17-2012 at 05:46 AM.
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post #3 of 32 (permalink) Old 01-17-2012, 06:10 AM
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Did you try the other key. It that one works, you've narrowed it down...
Just a thought.
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post #4 of 32 (permalink) Old 01-17-2012, 06:23 AM Thread Starter
 
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Yes, I did try the other key... didn't work either. Called 800-smartusa and the response was that I should bring it to a dealer. Thanks for the input!
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post #5 of 32 (permalink) Old 01-17-2012, 07:40 AM
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Battery voltage?
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post #6 of 32 (permalink) Old 01-17-2012, 07:50 AM Thread Starter
 
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The remote seems to be communicating with the car. When I press the 'unlock' button, the lights come on, but there is a chirp only intermittently. When I press the 'lock' button, there is no response.

Thanks for the idea!
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post #7 of 32 (permalink) Old 01-17-2012, 08:14 AM
 
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~Every Smart Car is shipped with its vary own Gremlin on board... He will bite your Smart if awakened...
"Be Afraid~Vary Afraid"
~Only a Exorcism at the Dealer will get him out...!!! BUT... MB will extract everything in wallet for this service...!!!...<:-((

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post #8 of 32 (permalink) Old 01-17-2012, 09:13 AM
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yeah, I remember smoking mine out on my '08... Not the recomended method I'd have to say...

I like the battery idea, try charging the battery on the car.

I know the doors won't lock if a door isn't closed all the way, but not sure about unlocking.
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post #9 of 32 (permalink) Old 01-17-2012, 11:56 AM Thread Starter
 
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I will disconnect the battery tonight and see if a reboot helps. I think the car battery is fine as the car starts with no problem. At any rate, my backup position is a visit to smart Center Boston tomorrow night. My thanks to all of you for your timely input. I will let you know what happens!
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post #10 of 32 (permalink) Old 01-19-2012, 12:02 PM Thread Starter
 
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A Diagnosis!

It turns out that the problem was caused by a bad actuator on the passenger door. I have the smart extended warranty, so it will be cost free!

Thanks for your support,

Fred
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