Well... about 2 weeks ago coming home, a gravel truck threw a rock.. you guessed it- right into my new Smart's windshield. It hit and immediately began spreading right across my line of sight. So...... I called the dealership- PARK PLACE in Dallas
- to see about getting it replaced. They transferred me to two different people which I now know one was in the parts, the other in the service department. I asked what it was going to cost me and was told $543. Now I thought this was a bit high but since they both said it had to be ordered in, I thought "well, ok.. that makes sense."
Anyway, they called yesterday and said it was finally in (after the first one arriving broken and having to reorder it again) so I took it in to have it replaced. They kept it overnight and I went to pick it up today.
Imagine my shock when the girl at the counter said "That'll be $1272.15"
I nearly fainted!!!!!! I finally sputtered.. "but.. both Bill and Jed said it was $543". She said she'd call the service rep up and he explained that that was JUST the cost of the windshield itself. I asked "well did they think I was going to install it myself????" I was livid!! They actually charged an additional $318 for the rain sensor, which they never bothered to mention on the phone, $122 for a "repair kit" whatever that is, and even $5.96 for GLASS CLEANER!! Adding to that was $160 labor, plus all the taxes. They even told me that it would have to have a new inspection sticker (39.95) and the new one would only be good for ONE year instead of the two years on the original sticker.
So as you can imagine, I'm feeling pretty screwed right about now. Just a word of caution to others: if you take your Smart in for anything be sure to check with the dealer and even get a quote in writing. I assumed since TWO employees told me the exact same price, that I was pretty safe in accepting their verbal quote. I paid their invoice, but they haven't heard the end of this yet. I feel like they should have honored the price given by their 2 representatives or at least offered SOME kind of discount.