Join Date: Aug 2008
Location: Western Canada
Thanked 121 Times in 50 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Ripped off by Louisville, KY business. Beware
I hesitated posting this for some time giving them full benefit of the doubt, but I think the story should be told.
In regards to Mr. Scott Loeser, principle of Auto Customizing Inc. of 7681 Dixie Hwy in Louisville, KY (502) 935-1415
On the 12th of November, 2008 he purchased one Area 451 cruise control using a credit card. This transaction went fine.
On the 7th of April, 2009 he asked for another one but asked if a check would be alright and that he would cut and send it "immediately". I agreed since we had done business successfully before. Even though he said he would pay it immediately, I accepted that it might take a month to see it.
On the 7th of May, exactly one month later, he phoned looking for a 3rd unit. I said it couldn't be sent until payment was received for the last one. He expressed sincere-sounding surprise that I hadn't received the funds and put me on hold. He then said he thought that we sent it COD and I told him we've never shipped anything anywhere COD so he was mistaken. He then said not to worry and he would ensure a check be cut right away including the amount for the 3rd one and could I please send it by FedEx Priority directly to the nearby Smart Center because that's where he was doing the install. Because it was being shipped to the Smart Center I thought that lent credibility to it and agreed to ship.
No payment ever came. I followed up dozens of times. After the first few, I could never get in contact with Mr. Loeser again by phone or by email. Seeing no other recourse I enlisted the help of a collections agency, but Mr. Loeser has simply been ignoring them as well.
I can understand that this economy is bad and many businesses have gone under, but that isn't the case here. Auto Customizing Inc. is still operating and should be able to pay their debts.
I can understand if they weren't happy with my product, but I offered the choice to send it back without penalty. They had already sold them and the products were installed in customers' cars. They profited. I get stiffed.
It turns out, from discussions with the dealership, that all three units were installed at and/or by the dealership. I believe the dealership probably paid Auto Customizing Inc so I have no reason to fault the dealership in this. I believe it is simply a case of Mr. Loeser and/or Auto Customizing Inc. brazenly stealing 2 cruise controls plus expensive shipping costs from me.
So please beware.