Get it in writing @ Orland Park IL - Page 2 - Smart Car Forums
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post #11 of 21 (permalink) Old 11-06-2014, 08:16 AM
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Orland Park....you need to step up to the plate and do the right thing here. This story reflects very poorly on you and will hurt your sales. I almost bought an Ice Shine cabrio smart from you a year ago but we couldn't quite come to terms which is OK. This problem is NOT OK!


I for one would not do business with you knowing what you have done in this instance. Fix it and all will be OK. Or don't fix it and lose your reputation...oh...and potential customers.


I have a smart so loyalty would apply, my wife is a teacher and that would apply (although not both at the same time.) Using your standards neither would apply and that removes two large groups of customers.
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post #12 of 21 (permalink) Old 11-06-2014, 08:43 AM
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IMHO - Illinois has too many dealers. All of Wisconsin is saddled with one and we get several. And honestly? They ALL suck.

St. Charles and Lincolnwood have exceptional sales staff (I know the Brand Manager at Lincolnwood), but I've yet to come across an Illinois dealer with acceptable service.

Lincolnwood is the worst. They're the most expensive (service and parts) by a wide margin. $255 for the 10k service. Whaaa?
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post #13 of 21 (permalink) Old 11-06-2014, 08:45 AM
 
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If the loyalty discount was already taken off the MSRP then they did what they were required to do. That's usually they way it is done AFAIK.
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post #14 of 21 (permalink) Old 11-10-2014, 07:47 PM Thread Starter
 
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Filed a complaint with the BBB, not that it will do any good. This dealership has an F rating with the BBB. Should of done our homework before purchasing. Expected better from a MB dealer. Lesson learned.
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post #15 of 21 (permalink) Old 11-10-2014, 08:40 PM
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I am more inclined to believe that the salesman thought the "loyalty" was a rebate, when it was in fact an incentive. The dealer reduces the typical selling price by $1,000 versus the price for those not qualifying for the incentive.

Maybe the salesperson was new, inexperienced, or was trying to fill the shoes for the smart expert who may have been absent that day.

Of course, I wasn't there, so I don't truly know. But I try to not assume the worst in everybody and tend to believe there are more mistakes and misinformation than pure outright dishonesty or intent to deceive. But again, I wasn't there so I don't truly know what happened, how it happened, and why it happened. I just feel bad that the purchaser feels she/he was deceived and that it did happen.
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post #16 of 21 (permalink) Old 11-11-2014, 09:19 AM
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Quote:
Originally Posted by BDNita View Post
Filed a complaint with the BBB, not that it will do any good. This dealership has an F rating with the BBB. Should of done our homework before purchasing. Expected better from a MB dealer. Lesson learned.
I really feel for you. If you have the time and inclination it might be cathartic to give the dealership reviews on epinions.com and angieslist.com. I don't think you have to be a member of Angie's List to give reviews.

If you're even more inclined, I think you have an excellent case for small-claims court. The incentive was very clearly described. If none of the restrictions applied to you, then you should have received it. The incentive is not described as something optional that individual dealerships can't opt out of. Outrageous!
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post #17 of 21 (permalink) Old 11-11-2014, 09:54 AM
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post #18 of 21 (permalink) Old 02-28-2015, 11:29 AM
 
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I live in Palos Park and realized after my first service visit to the dealership that it was not going to be a good fit. We own 2 Smarts. If you live down this way and ever need service you MUST go to SLK Autohaus at LaGrange Road and 159th (across from Pep boys). They are amazing and have taken care of all of our cars for the past 3 years...and we have had many!! Mercedes wanted $154.xx for an oil change. SLK charged $31.50 for our Brabus and $36.50 for our Passion Cabrio (apparently the filter was more for some reason). They are amazing, nice, professional, fair, and excellent mechanics. I tried ordering an IPod cable for our Cabrio 4 times from the Orland dealership and they never even got back to me...SLK can do it...no problem. Go to SLK!!!
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post #19 of 21 (permalink) Old 02-28-2015, 06:32 PM
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The difference in filter cost does not make sense. Both the US spec Passion and Brabus use exactly the same engine.
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post #20 of 21 (permalink) Old 03-01-2015, 09:11 AM
 
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Figured that too...but didn't matter. They are always super fair with pricing and never try to add stuff to our service, etc. They even bend over backwards to get things covered by our extended warranty. The oil changes were a week apart and gas prices jumped, so maybe the oil prices did too! Regardless, they are the best mechanics we have ever dealt with!
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