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post #1 of 20 (permalink) Old 12-22-2017, 07:38 AM Thread Starter
 
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Smart Center Buffalo Ending Sales

Just found out that my dealer, Smart Center of Buffalo will not be offering future Smart brand sales but will continue to offer service for their customers
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post #2 of 20 (permalink) Old 12-22-2017, 08:07 AM
 
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Euromotors in Devon PA same . When I went in for my first service my salesman filled me in on it . He was rather disappointed with father Benz approach on the Smart marketing from the start . The Coup De Grace was the limited distance the new electric provided for an owner (which many of Devonís customers came from a distance) to get service on an ED . Many he said would have to be roll backed in just to have a basic service and that left future customers disappointed . He mentioned that they have loyal customers who balked at Daimlerís decision to end the ICE , but as any business model would show , when sales are not there , soon the product wonít be there . Sad end , but sometimes extinction happens . Only thing I do like is my cars rareity, itís own personality in a sea of clones and knowing there should be ample parts available for at least a time .
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post #3 of 20 (permalink) Old 12-22-2017, 08:08 AM
 
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Originally Posted by racerrobcc4 View Post
Just found out that my dealer, Smart Center of Buffalo will not be offering future Smart brand sales but will continue to offer service for their customers
And another one bites the dust. 26 left and counting down...
No surprise here...it's only a matter of time.
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post #4 of 20 (permalink) Old 12-22-2017, 10:40 AM
 
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post #5 of 20 (permalink) Old 12-22-2017, 08:01 PM
 
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Yea.... i can't imagine any FORMER smart centers going all in and not offering service for current owners (not even sure if that was an option that was on the table for them?). Such a bummer that they decided to go all-electric from this point on... but hey... they're still a business, and need to consider the cost of importing and testing and all that other expensive stuff that goes along with it. And the lackluster sales in this "great" nation where SUV's and pickup trucks rule the road (sometimes it seems like they LITERALLY rule the road) tipped the scale for them. Just like 1stiski said, for Devon, and probably the vast majority of the few Smart Centers that even DID exist prior to them going all-electric, most of their customer base more than likely lived outside the driving range of the ED to make it to the dealership for service.

The SMARTER (no pun intended) thing for them to have done was had limited dealerships (though having quite a few more nationwide wouldn't have hurt) to actually sell the cars, but have it so that all Mercedes dealerships could service Smart's. I've lost count how many people i've spoken to, both when i had my 451, and even now that i have my 453, who seemed interested in the car.... but were immediately taken aback when I told them that the only dealership close to here is an hour drive away. People probably would have been OK with the idea of having to drive a fair distance to buy the car... people do that all the time if only a certain dealership has the exact car they're looking for spec'd the way they want it. But having to take that SAME drive just to get any sort of maintenance done that they can't do themselves is a nail in the proverbial coffin.
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post #6 of 20 (permalink) Old 12-23-2017, 09:33 AM
 
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Nearest smart dealership, for us. 600 miles north, west, east, and south. Never see 451ís on the road here, anymore.
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post #7 of 20 (permalink) Old 12-24-2017, 10:08 PM Thread Starter
 
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MB did not market the smart in the USA properly. They continued to try to sell it as a "city only" car, rather than show that it can actually be a great car in rural areas, such as where I live. It's perfect driving on the twisting back roads and handles the rural highways fine. They could have turned it around... heck they still could, but I doubt they will try or put any effort into it. The big know-it-all execs will just blame it on the American market, stating that all we want are big SUVs today... yet they never even tried to market the car outside of city driving.
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post #8 of 20 (permalink) Old 12-25-2017, 06:14 AM
 
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MB did not market the smart in the USA properly. They continued to try to sell it as a "city only" car, rather than show that it can actually be a great car in rural areas, such as where I live. It's perfect driving on the twisting back roads and handles the rural highways fine. They could have turned it around... heck they still could, but I doubt they will try or put any effort into it. The big know-it-all execs will just blame it on the American market, stating that all we want are big SUVs today... yet they never even tried to market the car outside of city driving.
I agree fully !! Itís a shame that this little vehicle wasnít given any applause for its rural prowess, it rocks on our country roads , twisty mountain inclines and interstate distances ... such a sad fact MB , missed that niche of many potential buyers .
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post #9 of 20 (permalink) Old 12-27-2017, 12:35 PM
 
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Originally Posted by racerrobcc4 View Post
Just found out that my dealer, Smart Center of Buffalo will not be offering future Smart brand sales but will continue to offer service for their customers
I got Buffalo's remaining 2017 inventory delivered to my dealership to sell from here in Lynnfield, MA. I have helped some of Latham/Albany's former customers get their new electric smarts shipped to their homes and then they are able to get service at their old smart dealers when needed. I'd be happy to help any of Buffalo's clients as well and arrange transportation. A few of Buffalo's clients have already reached out to me about future business, so thank you for your support of the brand and I look forward to helping you.

NY state has a rebate on electric cars, but ONLY if the customer purchases from a NY dealer. With Buffalo and Latham gone, that only leaves MB Manhattan. I have had NY clients know this and still choose to pay more to buy from me in Lynnfield, MA and get the new car shipped to them. To those clients, thank you for your business.

CT has the same rule (must buy/lease from a CT dealership to get the state rebate) but CT doesn't have any smart dealers left, so CT customers are left out and have no method to claim their state EV rebate on a smart. CT makes an exception for TESLA buyers since they don't have "dealerships" in CT, so I asked the state of CT to make an exception for smart car buyers but they denied my request.
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post #10 of 20 (permalink) Old 12-27-2017, 12:44 PM
 
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I agree fully !! Itís a shame that this little vehicle wasnít given any applause for its rural prowess, it rocks on our country roads , twisty mountain inclines and interstate distances ... such a sad fact MB , missed that niche of many potential buyers .
With the ICE version, I think MB/smart missed a HUGE opportunity by not marketing it more towards people who own RVs and could use the smart as tow-car. They didn't give towing instructions to dealers at all on the 451, and smartUSA waited too long to give us 453 tow instructions. Owner's manuals would said something like "contact smart dealer for towing information" but we had no information to provide for 451, and very little for 453.

453 EV is not tow-able (so we're told), though it could have had a much larger potential target market if it had been designed to be pulled behind an RV.

We sold just as many, if not more, ICE smart cars to the rural regions of New Hampshire and Maine than we did to city-dwellers. I had a great time delivering those cars to the owners and taking the cars on mountain roads, long stretches of highway, etc. I got to drive an electric smart to the top of Mt. Washington which was a lot of fun. They still have their 451 EV for trips up and down Mt Washington- the regen braking going down was ridiculous.
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