Originally Posted by paul c
It's going to be a good long while before the folks at the San JosĂ© dealership introduce themselves, so I'll take it upon myself to tell you what I've learned.
It's in a temporary location, a former Kia dealership, and is not located at the spot indicated on their website map. It is, in fact, located at the corner of Stevens Creek Boulevard and Saratoga Avenue, about a mile away, next to the Jaguar dealership. Because they rushed to find a place it has only limited internet and telephone facilities. I've never been able to reach them using either method. Steve Sneath, a Brit, heads it up with a staff of young women helping him. None of them know a whole lot but all are pleasant and helpful. Steve has said that he has about a thousand reservations and anticipates getting about 50 cars a month. They have delivered a few cars, have organized some kind of waiting list for the unclaimed orders, have a few accessories on hand, and once they get themselves organized and up to speed will likely do a good job.
Actually, they have internet there now because they are sending out notification emails, and helping people place reservations at the site. However, there is no parts store on site, everything is ordered and delivered through the Land Rover parent company down the street.
They have finally put up a sign where the delearship will build their facilities.
They are now getting in about 20 cars a week, and getting lots of foot traffic because of all the cars on the lot.
Staff is friendly. Steve says they aren't car salesmen because he doesn't need that type of person, he needs people that are friendly and are able to demonstrate the car to people who come in to test drive it.
However, I notice that they all have DMV licenses on the wall, so it looks like changes are occurring.
Old people like me will remember the Kia location being further down Stevens Creek, somewhat closer to the Subaru and Mitsubishi dealers - which have moved as well.
So far, positive things to be said about the dealer. The cars are serviced at the LR shop and they have a good reputation, so hopefully that will carry over to the smart.
I have talked with the staff, and they do visit this and the 451s board so I am surprised there are no posts by them.