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post #1 of 3 (permalink) Old 05-07-2008, 08:17 PM Thread Starter
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smart center Santa Barbara, CA

smart center Santa Barbara

401 S. Hope Avenue

Santa Barbara, CA 93105

Tel: 805.682.2000

Fax: 805.563.9158

Smart Staff:

Saad Jarrah

smart Brand Manager

tel: 805.682.2000

email: [email protected]

Della Rosales

smart Delivery Specialist

tel: 805.682.2000

email: [email protected]

Jason Horneman

smart Service Advisor

tel: 805.682.2000

email: [email protected]

David Green

Parts Manager

tel: 805.682.2000

email: [email protected]
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post #2 of 3 (permalink) Old 05-07-2008, 09:51 PM
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Three Cheers for smart of Santa Barbara

I bought my car from them a month ago. I can't say enough good things. Della is a superb salesperson, Saad took me on my demo drive (That's right, the Manager!), Jason is the best service writer I have ever worked with, and David, the Parts Manager is a genius. He even remembered to call me to tell me to bring my car in for a minor body trim defect I hadn't even discovered!

When was the last time you heard a customer talk this way about his dealership? Really.

Daniel L. Soukup

Last edited by dsoukup; 09-26-2008 at 08:23 AM. Reason: clarity
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post #3 of 3 (permalink) Old 07-05-2008, 09:15 PM
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Santa Barbara smart center -- seem knowlegable and honest

I've got a reservation that should get me what I've ordered in about 4 months, but I've been anxious lately, so I've contacted a couple of California smart centers.

To get on the orphan list at Santa Barbara, I spoke with Saad Jarrah. He was helpful and did what I consider "the right thing" by asking me to supply my reservation number in order to get on his orphan list.

Later, I came in to visit the center (on vacation from Fresno, so not that easy to just drop in). Again, I spoke with Saad. I found him knowledgable and honest. He gave me some real numbers suggesting that I will not likely get an orphan before my reserved car arrives. Also, he acknowledged that the Santa Barbara smart center does install a $2,700 Pioneer CD/DVD/Nav system in all of the orphans they sell. This gives them a better profit margin and also gets the customer the option most asked-for. This doesn't work well for me, as I'm seeking a basic Pure with nothing but A/C to keep the cost down. I plan to add an aftermarket stereo for about $165.

In any case, I appreciated discussing the smart with Saad and his honesty.

Fresno, CA
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