Some Dealer Closings, and electric distribution - Smart Car Forums
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post #1 of 22 (permalink) Old 08-02-2017, 08:33 AM Thread Starter
 
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Some Dealer Closings, and electric distribution

I just dropped my 2017 car for the 10000 mile service in Indianapolis, about 1 1/2 hours from where I live.

Their Smart Dealership has closed, now selling MB trucks. (Odd that they sent no notice to their Smart customers!) Tyler, their Smart manager, now deals with trucks.

The service rep told me that the Louisville Smart Dealer has closed. (He claimed it closed around 2 years ago, but I was dealing with them for a car last fall. When I said this he corrected his story and said that the sales had recently closed, and that they stopped servicing Smarts 2 years ago. I asked about Cincinnati, and he hesitated then said that the they are about to close.

Additionally, he indicated that Smart would not send them any electric vehicles, thus forcing them to close. That they are only sending vehicles to the coasts.

I take all these details with a grain of salt, and I'm seeking confirmation, about Louisville, Cincinnati, and the distribution of Electric cars by Smart.
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post #2 of 22 (permalink) Old 08-02-2017, 10:55 AM
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Aren't we all....
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post #3 of 22 (permalink) Old 08-03-2017, 07:26 AM
 
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I would swear that smart hired ex-Peugeot sales managers, with this non-existent communication!
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post #4 of 22 (permalink) Old 08-03-2017, 11:04 AM
 
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Louisville Smart Dealer

I Had My Smart Worked On For Warranty Repairs April Of This Year
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post #5 of 22 (permalink) Old 08-29-2017, 01:25 PM
 
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So I just bought a smart and before I did I called our local Smart/MB and they said they would definitely service my car. Bought one over the weekend and today five days later they are closing Smart and are no longer going to service them and they have a 2017 in the showroom, any ideas?
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post #6 of 22 (permalink) Old 08-29-2017, 02:10 PM
 
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Sharon122 (I saw from your other post that you are near OKC). My brother and his wife live near OKC. Their 2014 ICE smart (under warranty) needed the passenger rear axle replaced (oil leak) they made an appointment with OKC Benz. On the day they arrived, the service department had an axle in stock and replaced it while they went out and had lunch. I did not hear any mention of ceasing service for smart. This was two weeks ago.

There is an independent service provider for Mercedes in Edmond, OK - I believe they service smart cars out of warranty: Silver Star Imports.

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Last edited by stevenjb; 08-29-2017 at 02:48 PM.
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post #7 of 22 (permalink) Old 08-29-2017, 02:29 PM
 
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This Is News !


Sharon,


Please share with us the location and name of your dealer.


I just returned home from a test drive here in Los Angeles and like you,
I recently inquired about Service at the Beverly Hills Smart Center. They are not selling the new 2017, but said that they will continue offering service.
I fear that it may be easier for former dealers to decline service than we may wish to believe.
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post #8 of 22 (permalink) Old 08-29-2017, 02:34 PM
 
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Why would a Benz dealership not offer smart car service - they already have the tools and diagnostic equipment. If parts are needed, they can order them. It is still money, money, money.

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post #9 of 22 (permalink) Old 08-29-2017, 04:18 PM
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Quote:
Originally Posted by stevenjb View Post
Why would a Benz dealership not offer smart car service - they already have the tools and diagnostic equipment. If parts are needed, they can order them. It is still money, money, money.

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Not all M-B dealers carried the smart brand, so are not able to offer smart service.
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post #10 of 22 (permalink) Old 08-30-2017, 05:23 AM
 
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Yep, my local Benz dealer says they can't even order smart parts.
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