Some Dealer Closings, and electric distribution - Page 2 - Smart Car Forums
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post #11 of 22 (permalink) Old 08-30-2017, 05:39 AM
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Originally Posted by OliverB View Post
Yep, my local Benz dealer says they can't even order smart parts.
This "fallout" of already limited smart Center (M-B) support will ultimately influence some buying decisions and maybe values?
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post #12 of 22 (permalink) Old 08-30-2017, 09:52 AM
 
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Mercedes of Nashville is no longer a smart dealer. I carried my car in for its 10,000 mile service last week and when I asked if they would continue servicing smarts my service adviser said he didn't know for sure, but that he thought they would at least continue to work on them while they were under warranty.
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post #13 of 22 (permalink) Old 08-30-2017, 11:09 AM
 
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Hello All!

It is true that our sales network is readjusting to the new brand strategy, but all smart centers that were selling gasoline 2017 models will stay on board as service centers for the smart brand. You will be able to enjoy the same service, warranty work and parts availability as before the electric shift, even if your dealer opted out of selling the brand.

It is important to note that Mercedes-Benz dealers that were not smart centers to begin with cannot order smart parts.

If you have difficulties or questions about servicing your vehicle, please contact 1-800-367-6372.
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post #14 of 22 (permalink) Old 08-30-2017, 04:09 PM
 
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I emailed my dealer this morning, asking about service and support for the local Smarts out and about that they have sold, or may have come in.

I was told that they will continue to support and service the Smart Cars.

The dealer service center is Prime MB of Scarborough Maine.

The way things are still in flux, I'll update if I run into anything different in the future.
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post #15 of 22 (permalink) Old 09-07-2017, 05:35 AM
 
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To echo smartAPM's post above...

Rallye Motors in Roslyn, Long Island is in the process of closing their Smart Center and just sold their last two gas models. According to their service representative I just dealt with, they will continue to service Smarts for at least the next four years. Basically for as long as the warranty service is active.
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post #16 of 22 (permalink) Old 09-07-2017, 10:15 AM
 
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Now that we are enjoying "Official" reporting from an executive with Daimler
Benz, could we request a list of the names and locations of the smart dealers
who have chosen to continue as active smart centers, selling the 2017,
smart fortwo ed.


This would be extremely useful to us smart advocates, generally news worthy to
the EV community and recognition and advertisement for the remaining dealers.


Thank you !
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post #17 of 22 (permalink) Old 09-07-2017, 11:49 AM
 
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Originally Posted by valvestem View Post
I emailed my dealer this morning, asking about service and support for the local Smarts out and about that they have sold, or may have come in.

I was told that they will continue to support and service the Smart Cars.

The dealer service center is Prime MB of Scarborough Maine.

The way things are still in flux, I'll update if I run into anything different in the future.
Euro-Motorcars Mercedes and Former Smart dealer in Devon , PA , Their site shows no new Smart vehicles in their inventory , but will provide service and warranty work if needed. I have a new 2017 that hasn't even had its first service done , but I contacted the dealer and they said , no problem , we still provide service and parts .
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post #18 of 22 (permalink) Old 09-07-2017, 05:43 PM
 
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I read in Automotive News that MB had asked which of the 85 Smart dealers wanted to keep selling the all-electric Smart line, and only 27 said yes. 58 had declined.
So, less than 1/3 of the current Smart dealers would continue to be Smart dealers.
The rest would sell their remaining inventory and provide service-only for existing Smart owners.

http://www.autonews.com/article/2017...et-any-smaller

So, yes, I would like to know which 27 current Smart dealers will remain Smart dealers. I was hoping to get another one n a couple of years, down in Florida.
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post #19 of 22 (permalink) Old 09-07-2017, 07:11 PM
 
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Quote:
Originally Posted by jcayz View Post
I read in Automotive News that MB had asked which of the 85 Smart dealers wanted to keep selling the all-electric Smart line, and only 27 said yes. 58 had declined.
So, less than 1/3 of the current Smart dealers would continue to be Smart dealers.
The rest would sell their remaining inventory and provide service-only for existing Smart owners.

http://www.autonews.com/article/2017...et-any-smaller

So, yes, I would like to know which 27 current Smart dealers will remain Smart dealers. I was hoping to get another one n a couple of years, down in Florida.
That's 27 for right now. I'll bet more dropout the first year. Pretty much kills the brand here in the U.S.
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post #20 of 22 (permalink) Old 09-08-2017, 11:52 AM
 
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I hear that Only 12 dealers remain !


We are waiting for the Facts as will be reported by our Official Insider,
smartAPM.
I'm sure he is getting permission to release this critical information.


Thank you !
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Last edited by Optimist; 09-08-2017 at 05:24 PM.
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