[poppawheelie2]

The radio works as radio only. I can set stations, but that is all. Pressing the SETUP button does nothing, no menu. Can't reset time. We bought the car this way with 12,300 miles on it. :shrug: Ideas? I pulled the radio fuse (#26) to "reboot" and replaced it. No change.

 

[jwight]

It's under warranty, let the dealer sort it out....

 

[poppawheelie2]

It's under warranty, let the dealer sort it out....

I called Mercedes Customer Care and got a vague answer. "Take it to a dealer and have (it assessed). It may or may not be covered." I'm looking for someone here that may have had the same experience, knowledge. I don't trust the local dealer.

 

[MB DNA]

The radio works as radio only. I can set stations, but that is all. Pressing the SETUP button does nothing, no menu. Can't reset time.

Recent purchase from a previously owned independent dealer, ask them to look at it. "Cold calling" M-B Customer Care will be your "weakest link."

Sorry that you don't trust the local dealer (a common problem with ALL marquees). As jwight suggests, it should be under warranty - take it to a smart Center for repair and if they don't respond to your expectation level call M-B CS and ask that they "open a case."

Just in case, here is the link to MY17 smart Audio System . . .

https://www.smartusa.com/resources/...7/smart_audio_system_instructional_manual.pdf