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Discussion Starter #1
Had an e-mail exchange with my local (140 miles away) Smart dealership and here are a few interesting quotes from that exchange.

Len
2014 EV

"We won't get 2017 EDs until maybe June. We will still have service available for some time, usually at least 3 years but it can be up to 10. The service department will be the ones who get the bulletins about that.

Have you received anything from smart USA yet? I haven't, but they told us they would be alerting customers.

We have been told that all states will be able to get the ED, although we may have to order them. But we won't have to jump through hoops anymore!"
 

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When I ordered my 2014 smartED I was working at my local dealership.

Placed the order and it got cancelled (Virginia is a non-CARB state).

Placed again, cancelled again.

I called smartUSA and had a LONG discussion w/ them.

They told me to purchase MY smartED from a Maryland dealer (MD is a CARB state).
I'm sorry, but there is no way I am going to give MY business to a competing dealership!!!

Placed the build order 5 times til it finally went through to get MY car built and delivered to MY dealer.

Hope nobody ever has an issue like that again?
 

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Discussion Starter #4
That's interesting. I bought my car from the Hampton, VA dealership. They had it sitting on the lot. At first the salesman said he didn't think he could sell it out of state. Then he checked with someone and said it was okay to go to NC. Best car buying experience I ever had. Never met the salesman, never set foot in the dealership, never had to sit down with the finance people. :)

Len
2014 EV
 

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MY08 cabrio MY09 cabrio Brabus MY15 ED
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Placed the build order 5 times til it finally went through to get MY car built and delivered to MY dealer.

Hope nobody ever has an issue like that again?
For well over a year I attempted to order an ED from the same NC (non-CARB) smart Center that sold me our (pre-ordered) MY08 ICE cabrio to no avail.

FRUSTRATED, called our CA connection in West Covina and had it factory built to my color and equipment list and two months later had our MY15 ED shipped (at my cost) from CA to NC.

While I hope the all-new 453 smart ED process is more customer friendly I doubt that the lower volume smart Centers will offer "competitive pricing" on custom orders.
 

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2,297 Posts
When I ordered my 2014 smartED I was working at my local dealership.

Placed the order and it got cancelled (Virginia is a non-CARB state).

Placed again, cancelled again.

I called smartUSA and had a LONG discussion w/ them.

They told me to purchase MY smartED from a Maryland dealer (MD is a CARB state).
I'm sorry, but there is no way I am going to give MY business to a competing dealership!!!

Placed the build order 5 times til it finally went through to get MY car built and delivered to MY dealer.

Hope nobody ever has an issue like that again?
I hate when that happens. I've even had it happen to a gas car here and there...
 
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