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Do I go back to this mechanic?

  • YES

    Votes: 2 11.8%
  • NO

    Votes: 15 88.2%
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Discussion Starter · #1 ·
My 2010 smart pure decided to destroy its rear brakes. I only have 22K on the odometer but I guess 12 years has taken its toll. I had a local mechanic fix the things that were causing me trouble. He finished and gave me a $4500.00 bill. I would like to throw a couple of the charges at the group. I have no idea if he is reasonable or has taken me for a ride. Help decide if I want to go back to him.
change license plate bulb...$69
rear brake drum service, clean, shoes, spring...$236
replace front coil springs...$410
CV Joint right rear....$998
Replace both rear brake cylinders...$317
oil change mobil 1...$121
Replace wiper blades...$48
Replace TPMS sensor...$174

There were some other things done too but this should give you an idea. What do you guys think?
 

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IMO, you are definitely being taken advantage of. Some of the charges are in line but charging $69.00 to change a license plate bulb is way out of line. I would have only charged for the bulb. The lamp assembly just pulls down and you can pop in the bulb. The TPMS sensor charge seems a little high to me as well. Find yourself a good import car repair shop that will work on German cars. The rear brakes are very similar to what is utilized on many import vehicles.
 

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Those prices sound about right. Most
Auto repair shops charge $130 an hour for labor plus the cost the parts.
You might want to learn how to do some common maintenance on your car yourself. Change in the oil yourself, would only cost you less than 50 bucks. Changing lightbulbs just a cost of the bulb less than 10 bucks.
 

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If the 174.00 is for 1 monitor that's way out of line I had discount tire replace all 4 of mine for 260.00 with a 6 year 60,000 mile warranty.
License plate bulb cost to high.
Oil change cost to high.
As far as the other items I can't speak concerning those because I have never had any of that work done.
 

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Some of those make sense. I could see $48 for wiper blades if they were really nice blades, but $69 for a license plate bulb is absurd. You can change the bulb yourself in literally under a minute. It takes no effort, certainly not $69 worth of effort.

The oil change is also on the high side for non-dealer service. My dealer charges $120 for an oil change. You could do it yourself for like $40-$45 and I've found lube places that do it for under $100.

The TPMS price is also ridiculous. It's like this mechanic looked up dealer rates and decided to charge that.
 

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Service on rear brakes and replacing rear brake cylinders is double dipping (charging twice for the same labor). Cylinders are only about $20-30 each. They already have all the stuff out of the way when doing brake service. Only thing different is bleeding. Last time I checked Budget Brakes bleed and flush for about $50.00. Did they replace the shoes and springs, or turn the drums or just clean them? Cleaning is just a spray (make a spsssst, spsssst sound and the index finger pushing nozzle gesture) with a can of CRC brake clean after pulling the drums.
Did wipers include cost of the blades? If so, that one is alright as blades have gotten pretty expensive. Most auto part store chains will install wiper blades free when you buy from them.
They should be ashamed for charging $69 for the license bulb. In my opinion they should have done the license bulbs free as a courtesy for getting to do $4000+ of work. I can't say about fairness for the cv joint work or front spring price, but that seems high as well. Sorry to say but overall it looks like they "Saw you coming".
 

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I’m so glad that our 3 smarts are only pleasure vehicles and not daily drivers we have to rely on . That said , I’ve preformed many repairs myself , invested into a good code reader and don’t mind purchasing special needs tools to get the job done . I weigh the investment into a specialized item over what the labor rate is for the involved service , so far , it’s worked in my favor , I’ve been learning the nuance's of these little vehicles, have a growing toolbox, and money in my pocket instead of getting over charged by mechanics unwilling to use their basic ASE knowledge .
 

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To RallyRedY2KX, I am sorry for your misfortune. Having been in a similar position in the past I can identify. When I first started driving, many years ago, I was ripped off by a dealership that charged me for a clutch replacement (many hours of labor plus parts) and in reality they only rebuilt the clutch slave cylinder. It cost them less than $15 for the parts and about an hour for the labor. The bill was hundreds of dollars. I only knew I had been scammed because more knowledgeable friends showed me that the dirt and grease around the transmission and back of the engine hadn’t been disturbed. It’s not possible to do a clutch replacement and not clean, smear, or otherwise leave evidence. I still sometimes feel bad when I remember this because I could have seen it myself, even with little mechanical experience.

From a more positive perspective it was a learning experience, albeit an expensive and painful one. Although you spent a lot of $s, you can take comfort in the knowledge that you will never do it again. Additionally if those repairs were actually done, you have gotten something for your money, even if you didn’t need it.

This experience can perhaps lead you to doing more of your own maintenance and learning enough about cars to know when you need to leave something to a mechanic, as well as learning to identify BS. Much of automobile maintenance is not anywhere near rocket science and a lot is just common sense and observation.

That said, owning an orphan car is going to be a bit more challenging than owning a Chevy or Toyota. Don’t give up. Burying this will not make it go away. Knowledge is power and SOCA provides access to a lot of thoughtful knowledgeable folks who know all about our little cars. Thank you for posting this as it reminds that we all have to be aware of the unscrupulous and dishonest elements that are ever poised to trade horse hockey for our hard earned dollars.

Also contact the BBB and rat this guy out. It may not get you any money back, but it will make you feel a little better and mayhap save someone else this pain in the future.
 

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I believe you got all Genuine Mercedes Benz Parts and at a high end shop with a green light to "fix everything" it's about right price wise. Now is your car in top shape now? That would determine if you go back. It's a high end shop.... Now do they do good work or not?
 

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To RallyRedY2KX, I am sorry for your misfortune. Having been in a similar position in the past I can identify. When I first started driving, many years ago, I was ripped off by a dealership that charged me for a clutch replacement (many hours of labor plus parts) and in reality they only rebuilt the clutch slave cylinder. It cost them less than $15 for the parts and about an hour for the labor. The bill was hundreds of dollars. I only knew I had been scammed because more knowledgeable friends showed me that the dirt and grease around the transmission and back of the engine hadn’t been disturbed. It’s not possible to do a clutch replacement and not clean, smear, or otherwise leave evidence. I still sometimes feel bad when I remember this because I could have seen it myself, even with little mechanical experience.

From a more positive perspective it was a learning experience, albeit an expensive and painful one. Although you spent a lot of $s, you can take comfort in the knowledge that you will never do it again. Additionally if those repairs were actually done, you have gotten something for your money, even if you didn’t need it.

This experience can perhaps lead you to doing more of your own maintenance and learning enough about cars to know when you need to leave something to a mechanic, as well as learning to identify BS. Much of automobile maintenance is not anywhere near rocket science and a lot is just common sense and observation.

That said, owning an orphan car is going to be a bit more challenging than owning a Chevy or Toyota. Don’t give up. Burying this will not make it go away. Knowledge is power and SOCA provides access to a lot of thoughtful knowledgeable folks who know all about our little cars. Thank you for posting this as it reminds that we all have to be aware of the unscrupulous and dishonest elements that are ever poised to trade horse hockey for our hard earned dollars.

Also contact the BBB and rat this guy out. It may not get you any money back, but it will make you feel a little better and mayhap save someone else this pain in the future.
The guy at the repair facility is not a rat. Shop labor is $130 a hour. Even higher for exotic cars. Plus the cost parts. No matter if the shop install a simple light bulb. At 2.10s of a hour to fix. That why it nice to know how install wipers, bulbs, oil changes, filters yourself.

Just hooking a diagnostic scanner to our modern automobile. A automotive shop can charge you $120 easy. Same price your going to pay, at a Honda, Toyota, Lexus, Chevy, etc dealership. There are standard labor per hour cost out there, That any good automotive shops follow.

Before taking a you car to any shop. Be very knowledgeable, of the needs of you car. Check references of the automotive shop you’re going to use. Have them show the what need to be repaired immediately.

Like I mention before the Op, didn’t have to have authorize, all that work to be performed at once.

Take you Ferrari, Maserati, etc, to a shop to be serviced. Don’t be surprised the repair cost.

These are just of a few of the automotive repair shops here I’ve used in the past. Just do some
reseach, in your area. Christian brothers, Sallas, KCautoworx are excellence here. foreign and domestic cars.


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Come on! They were just piling it on. I agree with being familiar with your car so you don't get swindled. I don't recall reading that the shop gave any sort of estimate. Any time there is that much work to be done they should give you an estimate, not just a "surprise you owe me $4500". There is what's fair, there is what's legal, and there is what lawyers call sharp practice. This is not quite blinker fluid but it looks pretty clear to me.
 
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