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BAM! Battery Assurance Minus

2739 Views 14 Replies 6 Participants Last post by  MB DNA
TLDR; Bought 2014 ED with 19k mi from a used car dealer in July 2017. Signed lease for BAP. Original Lessee never serviced car. I had 10k & 20k service done at 21K miles. Battery tested fine. 2 Months later battery has failed. MB says it may not be covered due to 10k service not being done earlier. Submitted claim to MB and they have not approved or denied the warranty claim it's been 12 days.

So I bought my 2014 ED purchased off lease from a local used car lot which seems to have a lot of these cars. I got it for a good price and I knew about the BAP. The dealer said MB would be in touch about the BAP but of course they never notified MB (because used car dealer does not give a sh*t). So I contacted MBFS myself and signed the BAP lease and have paid every month since.

No maintenance light was on but it was at 20k miles so I took it in to MB for 20k service. They told me it had NEVER been serviced before. I asked how that could be since it was a lease return sold at auction with the requirement the new buyer continue the BAP. Why wasn't the BAP terminated with the original Lessee if they never did the required annual battery maintainance? NO ANSWER.

Anyway they did the 10k service and 20k service at the same time under warranty. All the 10k service really required was the desiccant cartridge replaced and a few software updates. They did that and said dessicant was not that dirty.

Fast forward 2 months I'm getting error messages on startup. Engine off. Won't go. Have to wait 30 mins to 1 hour for it to clear. Sometimes won't take a charge.

I bring it in. They say a ground wire was not connected and it's fixed. I've already googled this OBDC code and the people that had the problem all had it in the first year of ownership and it required a HD battery replacement. So skeptical I pick the car up, drive it for 1/2 hour park it and when try to restart it same error. So right back to MB. A day later they say yeah needs a new HV battery. And they are submitting the claim and want to know why was it never serviced at 10k? This is a different service advisor than I had before had to explain it all again. I mean it's not like it's an ICE car and I haven't had the oil changed for 20k miles this is a manufacturers defect not caused by lack of service! He said they'd submit a claim on Monday the 20th but didn't seem hopeful they'd cover it.

Now Tuesday the 28th and no word I called the service advisor and he asks can I contact the prior owner and see if they have service records for the 10k service. I said hey this was a MB off-lease you should have the record of the prior Lessee YOU contact them and again why did BAP let me take over a lease when the prior lessee never had the battery serviced? He has NO ANSWER.

So I call the MB number for BAP and ask hey am I covered on this if I get denied on the regular warranty I am paying you guys almost $90/month for "Assurance" as I am feeling LESS THAN ASSURED. She puts me on hold then comes back and she is really nice and sweet and tells me they really only take my money here and if it gets denied I need to call the warranty people and gives me the number. Yes the same warranty people who are now taking their sweet time to decide my fate.

So we will see what they say. I don't see why they would not cover it since it seems like their mistake all around and they actually own the battery, I just lease it. But if they deny it I am left with a useless sled and out $5k+ and they are out the 6 years of BAP payments I would have paid.

But the only thing that is certain is Battery Assurance Plus has completely failed as I have gotten absolutely no "Assurance" that I will be covered and have been waiting and waiting anxiously not sure if I will have a car or a total loss.

Will update when I hear back. Anyone else have issues with MB's warranty department taking way too long on a claim?
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. . . it's a lease agreement.

The 10k mile service has nothing to do with the drive battery. The 10k service is literally checking to make sure your lights work, topping off fluids, changing the cabin air filter, and of course the most rediculous of all... Changing the key fob batteries.
Actually BAP is a very poorly written RENTAL agreement for the HV battery. And per your comment, it does not cover the 1yr/10k service (or subsequent milestones) as that is an out of pocket cost item to the lessee . . .

Listed below is from a Daimler/M-B/smartUSA BAP publication dated 4/13.

what is
battery assurance plus


battery assurance plussm creates a truly relaxed electric drive experience. instead of a conventional lease, finance or purchase of your entire smart electric drive vehicle, including the battery, battery assurance plus allows you the option to lease, finance or purchase your smart electric drive and rent the battery separately.

besides peace of mind knowing you’re doing your part to care for mother earth, battery assurance plus includes:

>> lower cost of owning or leasing the electric drive vehicle
>> guaranteed battery capacity of 41.6 Ah, up to 10 years
>> annual maintenance of the high-voltage battery, up to 10 years
>> battery repair or battery replacement, if defective, at no cost (should it ever be necessary), up to 10 years

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This sounds like one of those scummy cases of something like a dealer denying warranty on a failed ecu because the driver didn’t do an oil change.
Those laws might not extend to BAP but they wouldn't need to if your car is still under the original factory 4 year 48k warranty.
Regarding the 4 year bumper to bumper (begs the question, if under BAP is said warranty SLED ONLY?) factory warranty - per the owner's manual . . .

It is important that you service your vehicle in accordance with the prescribed maintenance schedule. Failure to do so may render your vehicle unsafe, it may affect the durability of the vehicle, and it may otherwise void the limited, express warranty.
To me the great question is why isn't smartUSA/MBFS more proactive in the flip of an ED/BAP lease turn-in?

Their sled/battery is being turned in after 36 months while accruing $2,880 in revenue/prepaid HV maintenance. As the HV annual service can only be done at your local smart Center, it is very easy for them to validate the service records.

As the maintenance has been PRE-PAID, why don't they test the battery AND provide the proper maintenance BEFORE sending the unit to auction? Simple, THEY JUST DON'T CARE!

After 36 months the ED (HV battery) should have seen a minimum of 2 milestone services. If those were not done AND the lessor/OWNER (MBFS) will not be bringing the service current how can they offer the new buyer BAP?

Further, isn't BAP secondary to the 4 year bumper to bumper warranty? Aside from the prepaid annual HV service, I don't see BAP as primary until years 5 - 10?
The BAP does include a free the traction battery health check every 10K miles.
Not exactly FREE but prepaid as part of the $960 annual rent.

And the HV battery "health check" can be a great mystery if you don't get the print out - ask for it.
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