Good to hear it's fixed. No need for the teach in if all works as advertised.
Sorry it took so long to answer... big party last night. So let's see... part no. 4512600409 and cost $234... $20 to ship it over here... $148 for the labor.I would still recommend the latest software update as you will like the shifting manners better. It won't be as prone to upshift into fifth gear at low speed. It will be worth the drive.
I am most glad they were right about the selector. What was the cost of the part?
Why should it be on their dime? Replacement of the gear shift assembly in the cabin is unrelated to the failure to engage reverse. If it did not happen to them while they had the car it seems there would be no reason to go further. In order to update the software in the trans control module they would need the factory SDS tool with a current subscription. One can update the engine control module software with a J-2534 subscription at $1000 per year and a $1500 interface but I don't know if that allows access to the trans control module. I suspect not.That's no good. Fix should be on their dime and why didn't they do all the updates while they had the car?
That is certainly possible. Just because a part is new does not mean it is good. Until somebody is able to duplicate the fault and make a diagnosis all is guesswork.My mistake, I thought they'd done a software update. And couldn't the shifter module not be communicating that it wants to be in Reverse?
Free would be nice, won't hold my breath... we'll see though. And I'll let you guys know of course. And yes, should be a pretty quick and easy deal regardless...Telling them it is not shifting into reverse should be all they need to here to know it needs the software update, though it has been reported once that a dealer said there was no update. The owner later went to a different dealer and got it done for free on the first request. It depends on the dealer whether it will be free or not.
Good luck, I hope it is free.
Absolutely! I will hope for a similar bonding experience! :laugh:I watched a couple have their car towed into a dealership for the update. The car wouldn't shift into reverse. A quick and easy connection to the computer, download of software, out of warranty, no charge upgrade thru a system already in place, made the day for the customer. The customer service was GREATLY appreciated by the customer who was probably bonded on that day to the dealership as a customer for life. And it didn't cost the dealer anything to do it. Phenomenal! It made me feel good about the dealer.
In this case, there is nothing really wrong with the car, just the software that operates it has been corrected to operate it properly over the lifetime of the vehicle. The car was delivered with inadequate software and should be corrected at no charge. What a fine opportunity to connect with a customer.