Smart Car of America Forum banner

1 - 9 of 9 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter #1
Hello. New NYC Smart Car owner here. We have purchased a 2017 Smart 453, that was a former Car2Go. Everything great so far, except the issue of the media center still is tied to Car2Go. The Car2Go logo comes on when 1st turned on and certain functions/settings are locked. For example, I cannot change the time. The radio plays as normal, and most functions are fine. Took it to the official Mercedes dealer for its maintenance and they spent hours trying to figure out how to reset. They could not figure it out.

Was wondering if anyone has come across, or know a fix for this problem.
 

·
Registered
Joined
·
3 Posts
Discussion Starter #3
Ha. Have looked in to that. Not sure how handy I am for something like that. Plus don't know if the cost is worth it just because the time is off an hour 6 months of the year.
 

·
Registered
Joined
·
1,621 Posts
Ha. Have looked in to that. Not sure how handy I am for something like that. Plus don't know if the cost is worth it just because the time is off an hour 6 months of the year.
Is the car still under warranty? If so, the issue should be referred to company service rep - perhaps even if past warranty.
 

·
Registered
Joined
·
3 Posts
Discussion Starter #5
We took it in to Mercedes for maintenance. They could not figure out how to reset it after several hours trying. This is something Car2Go probably should have reset before they sold off the cars, but it at least was not done in this one. And now there is no more Car2Go so I can't contact them.
 

·
Super Moderator
Joined
·
29,146 Posts
According to the manual you get to the clock through the Settings menu. You can download the audio system manual from smartusa.com. :)
 

·
Super Moderator
MY08 cabrio MY09 cabrio Brabus MY15 ED
Joined
·
7,858 Posts
Call the M-B Customer Service line and ask them to open a case - it should be covered under warranty unless you bought the C2G “as is?”

But if resetting the clock is your only real issue - appears that JW has given you the answer?

1 (800) 367-6372
 

·
Registered
Joined
·
1,621 Posts
According to the manual you get to the clock through the Settings menu. You can download the audio system manual from smartusa.com. :)
On the 453, the speedo clock and the tach clock are set by the steering wheel controls. They are linked. The radio clock can only be set by the radio buttons.
Like I said before, if the car is still under warranty I would open a case with MB. It’s obvious the dealership doesn’t have any experience with Car2Go versions of the smart. Is the radio the standard one, not the one with larger screen? If so, you may be able to find a used standard radio on eBay cheap and see if the replacement will work properly.
 

·
Premium Member
Joined
·
16 Posts
Hello. New NYC Smart Car owner here. We have purchased a 2017 Smart 453, that was a former Car2Go. Everything great so far, except the issue of the media center still is tied to Car2Go. The Car2Go logo comes on when 1st turned on and certain functions/settings are locked. For example, I cannot change the time. The radio plays as normal, and most functions are fine. Took it to the official Mercedes dealer for its maintenance and they spent hours trying to figure out how to reset. They could not figure it out.

Was wondering if anyone has come across, or know a fix for this problem.
Do you have a gasser o electric Smart 453???
 
1 - 9 of 9 Posts
Top