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Discussion Starter · #1 · (Edited)
wonder 'why' a short, untypical 2 year warranty was assigned, to an all new, unproven, unknown usa vehicle and model, that essentially has no experienced 'smart' repair specialist professionals or do-it-yourselfers in the usa.
 

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Mr Cash, this is verbatim (at least as close as my dictation skills allow) what Dave Schembri had to say in his interview with Autonetwork.com. Dates from the US launch last month:
"(the warranty on this car is) 2/24 bumber-to-bumper. You know, we wanted to keep the value proposition of this car really as just a tremendous value to the customer. To do that, we could have had the longest warranty, could have a lifetime warranty, but eventually that cost gets into the price of the car. We wanted to allow, like everything with this car, the customer to customize their own warranty and service package. So our base warranty is 2/24, service intervals are 10,000, and a customer will be able to go into a dealership and if the customer wants 3/36 bumper-to-bumper with full maintenance, we can add that on to their purchase, 4/50, whatever that is, we'll have a smart branded product that the customer can customize."​
I'm sure the interview has been posted before, but here's the link:

http://www.youtube.com/watch?v=Cbme19jvows
 

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Most warranties I have seen for the many cars I have owned had a different bumper to bumper warranty than that of the engine and transmission, which was longer.
 

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QUOTE=Dave Schembri
"(the warranty on this car is) 2/24 bumber-to-bumper. You know, we wanted to keep the value proposition of this car really as just a tremendous value to the customer. To do that, we could have had the longest warranty, could have a lifetime warranty, but eventually that cost gets into the price of the car. We wanted to allow, like everything with this car, the customer to customize their own warranty and service package.

Let me customize with a turbo, a diesel, or an electric. Customizing with a warranty period that should be standard equipment is a crock.
 

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I am perfectly happy with 2 years. That gives me a no risk period chance to own the car. If it needs a lot of warranty work, it will be gone at the end of the 2 years. If not I'll keep it and use the money saved to get maintenance done locally. Much more convenient then driving 2.5 hours to the dealer.
 

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Don't count on a 10K mile service being anything close to $39.95.

:D
So true. I'm guessing a lot more than oil and filter change will go into it. But then again, if it's well designed, what else would it need other than an inspection?
 

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I am not opting to pay to increase the warranty, I'll trade in the Metalic panels first, and will opt for surf board racks ;) Optional warranty, in Vegas terms, the House Wins or in this case the Dealer. I have paid the profit premium by paying list price.
 

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I'm good with 2/24. I might buy another year for a hundred bucks or so. but two years is usually enough to weed out any warranty covered issues anyway.

Are oil/filter changes a big deal? I was thinking I could just drive it up on the kitchen table, take out the leaf and do it myself. :)

The big problem I see here is that this is going to put a major wad in quite a few panties. Bad PR move.

Also, since I am financing this, I'd rather have the 3 year coverage tucked into the MSRP because that's all my bank is going to loan me. That would let me use my cash for foglights and suchwhat.
 

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Article link elsewhere on the forum says the smart hybrid is about 2 years away; another good reason to lease for 2 years and then get the hybrid version, IMO. :)
 

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jwright

You (I think) keep mentioning a lease.... you know something we don't?

All I have seen is a fixed MSRP promise and little else

RE: My thoughts on the 2/24 Warranty

The Shembri comment about customization and warranty costs getting into the bottom line is a crock IMO..... MB is the manufacturer.....PAG is just the importer-----The warranty costs are amortized against ALL 451s produced, not just the USA's 16~22 thousand

In an environment where EVERY major auto producer selling new cars and trucks in America has greater then 2/24 and the majority over 5/75, I say this is a bonehead move (No! I am not stepping out of line, yet...I want to see the rest of the story)

I suppose they could spin it back into reasonable if they would at least release the warranty OPTIONS and pricing.... I think "extending" a FACTORY WARRANTY for an extra $75~$150 would not tick too many off...

But having to BUY an Extended Service Plan for $500 or more will not go over well....

First year car
New fangled auto manual trany mated to new version Mitsubishi motor
New fangled electronics
History of MB reliability
History of transmission problems
Experience of many older car owners that most high dollar things always crap out just as warranty expires

Nissan, Honda, and Toyota RELIABILITY are the ONLY reason the American Big Three got off their asses and produced better trucks and cars this last thirty years.... Today Ford Chevy and Dodge offer insane warranty lengths to gain back some market share and try to slow the red ink bleed.

3/36 warranty would not have phased me one bit far a Smart in the Price range.... but the more I think about it the more I am amazed at a 2/24..... plain dumb in my opinion..... and for long term viability of the Brand Roger Pensky needs to re-think ticking off many old farts like us.... we vote with our wallets and OUR MOUTHS.....

OK I will go take my meds now... :cool:
 

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Mini Warrenty and Service Experience

I currently drive a 2004 Mini Cooper S. I leased it new and the 4 year lease will be up the end of this December. It came with a 4 year/48,000 mile bumper to bumper warrenty and three years of free maintenance scheduled once per year or every 10,000 miles. The car has 32,000 miles on it.

I have had two warrenty repairs. The first was at about two years and was for worn out window motors. It was fixed under warrenty in about two hours. The second was last month and the only indication of a problem was the airbag idiot light coming on. Turns out there was a leak in the seal around the hatchback that allowed water in which settled in the batery compartment 4 inches deep and carroded the primary electrical cables of the car.

It took three days to replace the seals, and replace the two main cables one of which runs under the car and the second which runs along the floor of the inside of the car. To replace the cables they had to remove the dash, all the seats and all of the carpet. I am very satisfied with the service, the repair, and the treatment I recieved but the labor charges alone if the work had not been under warrenty would have been over $1600. Thank God it was warrented for 4 years.

I also had my first for pay service done last month. It was a routine 10,000 mile service and the cost to me was $309.

Based on this experience I will likely choose to extend my warrenty and prepurchase service on my Smart but I understand why others of you may not.
 

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jwright

You (I think) keep mentioning a lease.... you know something we don't?


Fred,

Not for sure, but since one can lease every other car sold here I can't imagine we won't be able to lease a smart. Could be wrong of course but I'm betting on the lease option. :)
 

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...Not for sure, but since one can lease every other car sold here I can't imagine we won't be able to lease a smart. Could be wrong of course but I'm betting on the lease option. :)
I've leased vehicles in the past, and although most of them were done through the manufacturer's own finance arm, some were leased through third parties (major financial institutions).

So bottom line, even if smart USA doesn't have it's own lease program (I expect it will), there will be other options for leasing a smart anyway.

The only wrench in the works at this point is that residuals are unknown, with smart being a new brand. I would guess that leasing, at least through third parties, might be a little more expensive as a result.
 

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Just a curiosity...I do most of my own work, tend to modify cars significantly and never considered a lease .... then again I have not owned but 3 cars out of 24 as new...

Like I said just curious... perhaps another example of how little PAG/IB is telling us
 

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The only wrench in the works at this point is that residuals are unknown, with smart being a new brand. I would guess that leasing, at least through third parties, might be a little more expensive as a result.
In reading the Rueters article, Shembri states that the smart will have one of the highest residuals in the entire industry.

:toot
 

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On my wavelength, IHOBOY

Let me customize with a turbo diesel, and electric. Customizing with a warranty period that should be standard equipment is a crock.
Notice the 3 emboldened words above.....THAT would be a kick-butt setup for fuel economy!!! Second best choice would be turbo-gas and electric or

PHEV YEAH...........BABY! :D :D
 
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