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Discussion Starter · #1 · (Edited)
I'm a bit confused about a one year service on my electric Smart. From memory I recall my salesman saying that there really isn't a service until the first three, maybe four years of ownership. However, a few weeks ago I started getting a countdown warning that the car is due for service. I checked my manual and it only states that there is an A Service and a B Service. The A Service is done the first year and then every other year afterwards. The B Service occurs every other year. In essence, according to the manufacturer the car needs a service every year. Being the curious sort and having lots of service needs for my past cars and motorcycles I checked the numerous books supplied with the car on exactly what would be serviced. I couldn't find anything, it's possible it's in one of the manuals but if it is, it's pretty well hidden. So I call up my Mercedes/Smart dealership service department, told them I just leased the car a year ago and what service was required, they told me it needs an oil change, I said it was electric, they said then it's a general inspection and they will check the battery. I then asked, how much? Answer, shop rate for one hour is $160. I don't mind paying a fee but for the life of me I can't even begin to wrap my head around what they will do with the car for an hour, let alone half an hour. Maybe a ten minute job... am I being naive, which is possible.

I think the part that really bugs me is there is no documentation and no explanation of what they plan on doing with the car. Anyone here have any info?
 

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We ran a 2015 ED Cabrio for three years and 23000 miles, just turned it in. Each year at the checkup the only thing we know they did was change the desiccant cartridge in the batery. Plus reset the counter for service. One year they forgot to do that, we lived with it. The salesman offered to tell us how to reset it, we did not take advantage of that.

We have a 2018 but it has only run for 30 days before heading to the shop for what appears to be a battery problem.
 

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Read over the Service Sheets for the 451 editions in the sticky's above. The 453 won't be that different, but it is going to be mostly "check this" and "inspect that." It should all be covered in one of your manuals. Your car should have come with a Maintenance Manual. That's what lists the items on the service sheet.

Len
2014 EV Coupe 16,000 miles
2014 EV Cabriolet 7,000 miles
 

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Discussion Starter · #5 ·
Maintenance Minder will remind you yearly of ED service due - other (451 ED) experiences shared . . .
Those are good links, MB but is there an itemized list of what work is done on an electric 453? Usually that's in the owner's manual but the only thing I could find was the service interval of Service A and Service B, not what is being done.
 

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Those are good links, MB but is there an itemized list of what work is done on an electric 453?
No, ICE or ED it appears that the itemized list is "behind the curtain" at your local dealer.

They will ALWAYS try to sell you the GOLD PACKAGE but I have my list of EXACTLY what I want done to control the impact on my wallet.

More than once they tried to hook ED up with an oil change - I said I will pay to watch that one!!! :shrug:

And in our CANBUS EV World - Annual Service may provide you with SOFTWARE UPDATES that can prove invaluable . . .
 

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See my Post #3 above. Did you not get a Maintenance Manual in your owners manual packet? If not, then they owe you one. For the 451 it lists every item to be checked at each service.

Len
2014 EV Coupe 16,000 miles
2014 EV Cabriolet 7,000 miles
 

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Discussion Starter · #8 ·
See my Post #3 above. Did you not get a Maintenance Manual in your owners manual packet? If not, then they owe you one. For the 451 it lists every item to be checked at each service.

Len
2014 EV Coupe 16,000 miles
2014 EV Cabriolet 7,000 miles
Yes, I have all the manuals, it's just that the information is not in there. It has service pages with check marks but it doesn't have a chart of what is actually being done during Service A and Service B.

And to further the story, I just returned from the dealership with the car. There is a some real weird nervous energy in their service department. When I finally sat down with the service rep I asked him what needs to be done with Service A. His reply, which I should have guessed by now, "check the fluids and an oil change", I kindly remarked that it was an electric car. He seemed baffled after that. An actual mechanic was walking by and my service rep asked him and he had sort of a stunned look on his face. The best he could do is state that they will look at the battery. What the hell does that mean, "look at the battery"? I too, being stunned that nobody in the service department knows what will be serviced just slowly nodded. Okay. I will wait for the itemized sheet after service. Also, at this point, nobody could tell me how much this service was going to cost. I was told when I called ahead that it would be $160 but nobody would confirm that today.

Interestingly the shop has a camera so I could watch them work on the car from the lounge, didn't notice this until halfway through the service and the entire time I was watching the car just sat in the bay with techs and mechanics walking on by. The camera switches to two different angles so I wasn't able to have my eye on it the entire time.

My service rep tells me that my car is done and I can get the paperwork at the cashier. This woman was completely frazzled, I asked her what they did to the car and she said, "I'm just the cashier" which she punctuated with a rehearsed smile. She sent my back to my service rep and he in turn sent me back to the cashier. Finally the paperwork arrived so I scanned the document. First line reads, check and change the fluids, and of course, "OIL CHANGE". Now come on, what the hell did they do??? I point this out to the cashier and she just tells me, "I'm just the cashier" ending with that strange smile. I finally chase down my service rep and he goes to some room where there is a service writer... that's my guess as he spoke with a gentleman who was printing service tickets. It takes him two more times and he finally prints out a page with the actual service, which is incredibly vague and reads something like, checked fluids and brakes.

I'm told the car will go through the wash and will be returned to me. In the meantime I apologize to the cashier if I made her upset, I was a bit frustrated and yelled a bit and she seemed to relax some after that. While the car is being washed I find my salesman, Dan and have a short discussion with him in regards to this experience. He tells me that electric cars make up about 1% (memory check, it was a small percentage) of their business so confusion in the service department isn't unusual. Dan brings up the Smart manual from the web and it's the same that I have at home. Just a page with check boxes but not actual service details of what and when.

It wasn't expensive for a dealership service, only $70. And I'm guessing they did something as the accelerator pedal was quite stiff afterwards. They also washed my car, which it needed, so at least something tangible came out from the experience.
 

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The Maintenance Manual that lists every single service item was part of the manual packet for the 451's and for every Mercedes I've ever owned. Can't understand why they would have discontinued it for the 453. Attention 453 owners - did any of you get such a manual with your new 453's?

Len
2014 EV Coupe 16,000 miles
2014 EV Cabriolet 7,000 miles
 

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I'm a bit confused about a one year service on my electric Smart. From memory I recall my salesman saying that there really isn't a service until the first three, maybe four years of ownership. However, a few weeks ago I started getting a countdown warning that the car is due for service. I checked my manual and it only states that there is an A Service and a B Service. The A Service is done the first year and then every other year afterwards. The B Service occurs every other year. In essence, according to the manufacturer the car needs a service every year. Being the curious sort and having lots of service needs for my past cars and motorcycles I checked the numerous books supplied with the car on exactly what would be serviced. I couldn't find anything, it's possible it's in one of the manuals but if it is, it's pretty well hidden. So I call up my Mercedes/Smart dealership service department, told them I just leased the car a year ago and what service was required, they told me it needs an oil change, I said it was electric, they said then it's a general inspection and they will check the battery. I then asked, how much? Answer, shop rate for one hour is $160. I don't mind paying a fee but for the life of me I can't even begin to wrap my head around what they will do with the car for an hour, let alone half an hour. Maybe a ten minute job... am I being naive, which is possible.

I think the part that really bugs me is there is no documentation and no explanation of what they plan on doing with the car. Anyone here have any info?
 

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I've posted the service sheets for the 451 in the sticky's at the top of this forum. If someone sends me the service sheets for the 453, I'd be happy to "sticky" it up there too.

Len
 

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The "Service Reports" booklet that came with my 2017 453 has 15 pages all the same, with the following texts to be completed or checked off :

>> Confirmations:
Complete in full:
Vehicle Identification Number (VIN):
Service A:
Service B:
Date:
Odometer:
Repair order no. (if applicable):
Next maintenance due, Miles:
Next maintenance due, Month/year:
Service carried out in accordance with specifications:
Yes/No
Replaced:

Brake fluid
Brake pads/linings, front axle
Brake pads/linings, rear axle
Activated charcoal dust filter
Desiccant cartridge
Coolant
12 V on-board electrical system battery

Rubber stamp/Signature:
Notes:


Not much to do, nothing that you couldn't do yourself, for the lifetime of the car, AFAICS
But to satisfy warranty coverage, the New Vehicle Limited Warranty page (17) of the"Service and Warranty Information 2017" booklet has this:
(see attached jpg)
Publication Font Book Paper Paper product
 

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Open up one of the sticky's above for the 451 services. There's got to be something similar for the 453's. The service booklet for the 451's also have the similar items to be checked off, but there are way more things to check when servicing the car. Granted so many of them are "check this" or "look at that", but still it is a nice list of things to do.

Len
 
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