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Discussion Starter · #1 ·
I am getting to believe I was sold a lemon from a dealership that do not work on nor understand Smart Cars.
First let me start by saying I will be paying for this car for the next 5 years and I also paid an extra $2,000 for a GOLD plan to cover items that are past warranty...car is a 2016 and now has 21,000 miles...I am in the US and if anyone could look online for the coverage I get from here.....
And explain to me if I am covered for these two codes I will put here, as a woman I feel they are giving me the run around and I already know they hate this Smart Car as Toyota (where I bought it) will not work on them....
Codes:p26AB and B152014
They say it has to go up to Mercedes again on the 11th of May and as far as they are concerned they do not feel I am covered under this gold plan....This car is going to cost me a fortune if I made the mistake of paying for the next to the top plan and nothing is covered.
If anyone can help I am forever grateful....I just do not have the money to make the repairs right now, need the car for daughter who has seizures and other medical issues, she does not drive, I am it.
 

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Discussion Starter · #4 ·
I figured that one was the coolant bypass and I thank you for pointing that one out....I tried to show it to the dealership and they refused to even look. They said they would rather send it to Mercedes...like I said, they hated this car.
The other code it threw b152014 told them that it was a short circuit to ground or an open circuit.
What the hell does that mean????????????
 

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I figured that one was the coolant bypass and I thank you for pointing that one out....I tried to show it to the dealership and they refused to even look. They said they would rather send it to Mercedes...like I said, they hated this car.
The other code it threw b152014 told them that it was a short circuit to ground or an open circuit.
What the hell does that mean????????????
I tried to find that code but I couldn't. But if they sold you that gold package they are obligated to fix your car, it's their problem where they have to send it to get it fixed. If they still refuse file a complaint with the attorney General of your state and explain them your issues. You don't suppose to pay more money to get your car fixed.
 

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Just have the coolant by pass replaced under, the warranty you purchased. Give the MB dealer a call first, to see if it covered under the extended warranty you took out with Toyota.

66241
 

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MY08 cabrio MY09 cabrio Brabus MY15 ED
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Where are you located? Not all M-B dealerships were created equal when it came to smart. Try to find one that was PREVIOUSLY a “smart Center.”

That being said, your “GOLD” extended warranty should be honored by any reputable shop of your choosing.

Don’t waste any more time with the local Toyota Stealer, they don’t care!

Try to find one with EURO/Daimler experience and a M-B STAR Diagnostic Computer.
 

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Sorry to hear about your troubles!

Check the contract that you signed for that extended warranty before you take the car somewhere else.

It's unlikely that an extended warranty offered and branded by Toyota will allow you to use the warranty at a Mercedes-Benz dealership or independent mechanic. That means that if you take your beloved car to a proper MB/smart specialist, it won't be covered. This problem runs rampant in the extended warranty business.

Now with that said, if you do discover that your warranty limits you to just Toyota dealerships, try taking it to a different one. Perhaps they will be more willing to work on your car.

If it doesn't, take the car to the nearest Euro specialist or MB dealership that services smarts. :)
 

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It's unlikely that an extended warranty offered and branded by Toyota will allow you to use the warranty at a Mercedes-Benz dealership or independent mechanic. That means that if you take your beloved car to a proper MB/smart specialist, it won't be covered. This problem runs rampant in the extended warranty industry.
Just read the Toyota Financial brochure and I STAND CORRECTED! It appears that Miss Mercedes is correct, your VSA is Toyota specific.

Thus, the seller (Toyota) is obligated to fix your smart AND provide towing and a rental. You don’t need to deal with M-B as that becomes Toyota’s responsibility if the failure is listed on the list of covered items.

If they can’t or won’t - next stop, your STATE ATTORNEY GENERAL!
 

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Discussion Starter · #10 ·
Just read the Toyota Financial brochure and I STAND CORRECTED! It appears that Miss Mercedes is correct, your VSA is Toyota specific.

Thus, the seller (Toyota) is obligated to fix your smart AND provide towing and a rental. You don’t need to deal with M-B as that becomes Toyota’s responsibility if the failure is listed on the list of covered items.

If they can’t or won’t - next stop, your STATE ATTORNEY GENERAL!
I thank you all for the quick response and all the answers...I am first going to contact the corporate headquarters on Monday and if I get nothing but BS there then I will see what my OHIO attorney general will do. Toyota does not want to work on the Smart Car and we only have one Mercedes Dealership who will even look at them.
And Mercedes worked in my car in oct/nov. last year(sent there by Toyota) have have asked Toyota for a copy of what was done and I get all kinds of excuses from, they never got a print out, to they have asked and got nothing, even though they paid for the work.
How do you pay for work without a bill? And I need a copy for my records as well.....Hope to have some answers on Monday or at least more info as to what to do.
 

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My daughter bought a used 2016 Jeep Renegrade, at Chevrolet dealership. She took a GM extended warranty out. At the Chevy dearship. Her electric power steering rack failed. The FCA dealer, fixed the rack under the extended warranty, plus her deductible. Her rear brake caliber fractured into piece. A couple weeks ago. That same Jeep dealership fixed that under that warranty.

We has extended warranties on all our vehicles. The Kia, Fiat, Jeep, Honda’s, smart car. We can take those vehicles any where for major service, under those warranties.

The auto extended warranty company, always has to approve the work before the repair. If it requires a tear down. They don’t approve it. You might be obligated to pay for the tear down.

The first thing you need to do. See if the work, by a MB dealership, is covered under the Toyota extended. You should be able to take that car anywhere, to have it fixed. Under that extend warranty. Toyota just offering plans.

Sorry, here’s the issue you have. When ever you sign a contact, to any automotive extended plan. Read the fine print. You signed that contact!

The attorney general really can’t help you, until taken all the correct measure. Call up the MB dealership! See if it’s covered.
 

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Discussion Starter · #12 ·
My daughter bought a used 2016 Jeep Renegrade, at Chevrolet dealership. She took a GM extended warranty out. At the Chevy dearship. Her electric power steering rack failed. The FCA dealer, fixed the rack under the extended warranty, plus her deductible. Her rear brake caliber fractured into piece. A couple weeks ago. That same Jeep dealership fixed that under that warranty.

We has extended warranties on all our vehicles. The Kia, Fiat, Jeep, Honda’s, smart car. We can take those vehicles any where for major service, under those warranties.

The auto extended warranty company, always has to approve the work before the repair. If it requires a tear down. They don’t approve it. You might be obligated to pay for the tear down.

The first thing you need to do. See if the work, by a MB dealership, is covered under the Toyota extended. You should be able to take that car anywhere, to have it fixed. Under that extend warranty. Toyota just offering plans.

Sorry, here’s the issue you have. When ever you sign a contact, to any automotive extended plan. Read the fine print. You signed that contact!

The attorney general really can’t help you, until taken all the correct measure. Call up the MB dealership! See if it’s covered.
I understand what you are saying as to the kind of car you have....First I have no deductible, the original factory warranty ran out at 20,000 miles or 5 years....it ran out last year 10 days after I bought the car so that is why I purchased the Gold Plan and I did read it.
Toyota failed to tell me in writing or verbally that they knew nothing about the Smart Car and that there was only one MB dealership left who would even look at it and hopefully work on it.
The Gold Plan does say it is transferable so I suspect that is what it means and that MB must be somewhat obligated.
 

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The Gold Plan does say it is transferable so I suspect that is what it means and that MB must be somewhat obligated.
“Transferable” to the next vehicle owner. smart USA (Daimler) is under no obligation to honor this aftermarket Toyota Financial VSA. Note, smarts were only sold/serviced by stand alone smart Centers and those have ceased to exist as smart pulled out of N.A.

From your VSA brochure, used smart is “covered” within this sentence - “See your dealer for eligibility requirements on non- Toyota vehicles. Used Vehicle plans are available through your Toyota dealer only at the time of used vehicle purchase or lease.”
 

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Discussion Starter · #14 ·
“Transferable” to the next vehicle owner. smart USA (Daimler) is under no obligation to honor this aftermarket Toyota Financial VSA. Note, smarts were only sold/serviced by stand alone smart Centers and those have ceased to exist as smart pulled out of N.A.

From your VSA brochure, used smart is “covered” within this sentence - “See your dealer for eligibility requirements on non- Toyota vehicles. Used Vehicle plans are available through your Toyota dealer only at the time of used vehicle purchase or lease.”
If MB was or is under no obligation to honor the plan then Toyota is responsible to either honor it themselves or should have told me there was or could be an issue. Which to me means they sold a plan under false pretenses. I think they just wanted that car off their lot as they did not know anything about it and just wanted it gone.
Guess I was the sucker who fell for that salesman who made promises and the finance dept. who talked me into another $2,000 for a plan that was worthless.
I hate this car.
 

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By what I've heard, it sounds to me like you got taken advantage of, twice. Once in being sold a car with issues and the second time with the "extended warranty" sham.
You might want to talk to an attourney; they should be able to tell you what your options are.
 

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Discussion Starter · #16 ·
By what I've heard, it sounds to me like you got taken advantage of, twice. Once in being sold a car with issues and the second time with the "extended warranty" sham.
You might want to talk to an attourney; they should be able to tell you what your options are.
Might as well say I was taken 3 times as I can not afford an attorney and I still owe $9,000 on this car.
 

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Might as well say I was taken 3 times as I can not afford an attorney and I still owe $9,000 on this car.
I have foud most attorneys will speak to you at no charge and if they think you've got a case, will usually accept their payment out of the settlement.
Worst case scenario, you waste a little time.
 

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Cagney57, my question for you still. Since it’s a extended warranty. Doesn’t matter from what company, that offers. Is it good, at any auto service department, MB/smart dealership, any Toyota dealers? That Toyota dealership must sell those warranties to, anyone who buys a used car off their lot.

My extended warranties, I can take my cars anywhere for service. If my smart car breaks in the middle of Kansas. In front of a Chevy dealership. Car shield will authorize them too fix it. If they can.
 

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Discussion Starter · #20 ·
Cagney57, my question for you still. Since it’s a extended warranty. Doesn’t matter from what company, that offers. Is it good, at any auto service department, MB/smart dealership, any Toyota dealers? That Toyota dealership must sell those warranties to, anyone who buys a used car off their lot.

My extended warranties, I can take my cars anywhere for service. If my smart car breaks in the middle of Kansas. In front of a Chevy dealership. Car shield will authorize them too fix it. If they can.
When I asked another MB closer to me if they would work on my Smart they said no and Toyota will no longer work on it as they have no one who understands the codes...at least that is what they keep telling me....in the day and age of computers I just do not understand why they can not fax to MB and ask what those codes mean. But I honestly believe Toyota does not want to work on that car and putting it off on MB which will cost me a fortune. I think they also hate me as I have argued with them about the car and the warranty and I was told just cause I have Gold Protection does not mean anything is covered.
I do not know if the GOLD PROTECTION allows me to go to just any dealership to work on this car, other then who Toyota authorizes, since if something is covered they have to pay.
 
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