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Well it’s getting to that time for that first service . I got onto the web page for Euro Motor Cars , in Devon PA . This is the place I purchased my 2017 453 . I entered my info on their web page and within 20 min had a return call to confirm date and time . the service representative asked me if there were any issues that a tech person would need a heads up on . It was a very pleasant experience . I will do a follow up on this once it happens . I’m impressed so far .
 

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If by first service you mean first oil change.... brace yourself. lol.

Let's just say that I've only ever had them change the oil once so far. I'm now at nearly 40,000 miles on my 453, hoping for some decent weather this weekend to change my oil myself for the 3rd time.
 

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If by first service you mean first oil change.... brace yourself. lol.

Let's just say that I've only ever had them change the oil once so far. I'm now at nearly 40,000 miles on my 453, hoping for some decent weather this weekend to change my oil myself for the 3rd time.
Yes first oil /filter and go over . considering my motorbike requires full synthetic and is required every 3000 @ $58.00 (lube and filter, my cost ). I’m expecting that times 3 at least for the Smart .
 

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Yea.... when I took my 453 to Devon for it's first service.... i was thinking "Alright... the car is only like 6 months old.... should only need an oil change. Maybe $80 and i'll be good to go." Which turned out to be some seriously wishful thinking when the nice lady behind the counter told me that the bill came to $120. Half of which was just in labor. And which was after sitting there for a pretty long period of time waiting for that oil change.
 

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Yea.... when I took my 453 to Devon for it's first service.... i was thinking "Alright... the car is only like 6 months old.... should only need an oil change. Maybe $80 and i'll be good to go." Which turned out to be some seriously wishful thinking when the nice lady behind the counter told me that the bill came to $120. Half of which was just in labor. And which was after sitting there for a pretty long period of time waiting for that oil change.
I’ll report back on this one soon ! Could be interesting .
 

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Yea.... when I took my 453 to Devon for it's first service.... i was thinking "Alright... the car is only like 6 months old.... should only need an oil change. Maybe $80 and i'll be good to go." Which turned out to be some seriously wishful thinking when the nice lady behind the counter told me that the bill came to $120. Half of which was just in labor. And which was after sitting there for a pretty long period of time waiting for that oil change.
Nothing in the shadow of the silver tri-star can be done for $80?

But you did get to sit in the posh lounge and consume their snacks and drinks while you waited.

Next time, Jiffy Lube?
 

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Depending on the experience , sometimes that extra care is worth the price of admission . BUT , it better be good . My BMW mototcycle was services by a very respected expensive dealer , my experience was , not great , basic easy service (reset of service light) and a software update took hours , so now I own a factory service manual and a GS-911WIFi to do all my service on my own .. let’s see how this goes with Mercedes !!
 

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Lemme just put it this way.... while i've had better service with Devon than i did with the plethora of other dealerships i had to go to when i had my 2009 Brabus Coupe (after the ORIGINAL Devon closed down), I'd still rather change the oil myself. Not only because of the $120 cost of the oil change, and the seemingly incredibly long wait JUST for an oil change.... but the fact that, for me, I'm also using over half a tank of gas just to get there and back.... so another $15-ish on top of that.

Nothing beat the original Smart Center Devon, though. When i picked up my 09, took it all the way home.... realized that there was a gouge in the lip of one of the wheels on the car... more than likely from when it was taken off the car carrier. Took the drive all the way BACK to them the next day... they swapped the wheels on mine with one that was on the showroom floor so i wouldn't have to wait for replacements. They also took my car to get it washed. Any time i took the car there... whether i was getting it serviced, or if i was just in the area and popped in to say hello, they'd wash my car for me if i wanted them to. When my car started to experience a water leak at the top of the rear glass panel between the glass and the window frame, they ordered one... but when it took too long for it to come in, they just swapped the whole assembly with one from another car.

Then... they closed (which the former Smart Center Devon was what is now Maserati of Devon, right across the street). Went to Cherry Hill once... for an oil change and check up. There wasn't a soul around the "smart center" part of the dealership. Got the bill, said there was a "complimentary wash and vacuum".... which it was blatantly obvious to a friend of mine who went on the drive with me, and myself, that neither was done. Went to one in northern Jersey... can't remember which... but don't remember if i was all that impressed or not. Then we finally got one back in southeastern PA.... Smart Center Trevose. UGH!!! Worst.... Dealership... EVER! That freakin hell hole has forever basically made me gag whenever i hear mention of the Faulkner dealerships (cause it was part of the Faulkner dealership in Trevose). Went in there one time after my wheels had been pretty badly dented from our lovely PA roads.... and since i had purchased a wheel and tire warranty when i bought my Brabus (because those wheels were EXPENSIVE!), I asked if they could help me get them checked out and repaired or replaced. The guy behind the counter LITERALLY said to me "well... we'd have to have someone look at the wheels". A)... no sh*t, sherlock, and B) that's... kind of what i asked about. That's all he said. Never said anything else about it. Never sent someone to look at them... never asked "Do you want us to check them out?" Nothing. Just kept his ass firmly planted in his desk chair.

Think it says something that with all the hell i've gone through with the dealerships for these cars.... i STILL love driving them and owning them.
 

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^^^^^ I agree fully !! It’s sad that customer service in all fasits of vehicular ownership has this in common . No matter what level of perceived quality you have , it’s the service that really reflects any quality in an item .
 

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FOLLOWUP : pulled in the enclosed heated garage , service manager greeting and car immediately taken into the shop for its first service .. checked the usual items and replaced oil/ filter.. they did attempt to do a software update and after it failed to load on the 3rd time and seeing we’ve waited for 3 hours already , they washed the car, vacuumed it out and gave me a voucher for $50 off the next service . My total for the service was $110.00 . I was pleased , they would like to give me a loaner next time so they could try to get this software update installed . They weren’t sure on why it was having issue loading . I will return for that service come summer. At this point I’m giving them a good score on the experience and work performed .
 

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I will say that considering the bill for $110 it really was a bargain in today’s high priced auto service centers .. they really did take the time to make us feel up to date on progress while the service technicians were at work . I applaud that effort . Being accustomed to my local Chevy dealers way of service (poor customer service) it was refreshing to see and experience something different .
 

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I would still have mine, if my dad didn't make an unsafe left turn....

You got off reasonably well! I took a peek at my receipts and found the first, and cheapest, to be $195.17! My 4 year was $423.61!!!
 

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I would still have mine, if my dad didn't make an unsafe left turn....

You got off reasonably well! I took a peek at my receipts and found the first, and cheapest, to be $195.17! My 4 year was $423.61!!!
What was performed at $423.61 ? Was it parts or all labor ? I’m guessing a new serpentine belt (bolt) filter, oil, ???
 

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What was performed at $423.61 ? Was it parts or all labor ? I’m guessing a new serpentine belt (bolt) filter, oil, ???
oil/filter change, (windshield washer fluid: was going to complain on this but $4.40 seems reasonable, if they really added it), air filter and cabin air filter, brake fluid, coolant, and remote battery. Labor was $265.92. (Got a free MB loaner, or did I secretly get charged for that hidden in their charges?)

EDIT- I know it is important to change, but I think I got overcharged on that drain plug gasket: $8.75!!!

As far as I know the local MB dealer is about $175/hr, and they don't touch smarts. (Smart of them!) Was going to do services myself after the warranty was up. It's $60 to pull the service instructions from star/smart tekinfo for a day or so and I've got a good amount of time (to learn) when my son is in school. I wish smarttekinfo wasn't separate from startekinfo. Still have instructions to pull from startekinfo, and I would be able to pull smart instructions at the same time. (Mercedes is too smart!) As is that would be $60 each....
 
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