We were looking at the Smart car in the Orland Park IL dealership while our Sprinter Van RV was being serviced there last May. We bought a new 2013 Smart Cabriolet that day. We were told by the salesman Jamal that we would get $1000 in customer loyalty money back because we already owned a Sprinter, told that this was a promotion Mercedes was running. We did several emails back and forth with Jamal about the $1000 loyalty money, then he quit responding. We contacted the Orland Park IL dealership to be told Jamal was gone and he made a mistake that we would not be getting any loyalty money, even after we presented Jamals email about the loyalty money. Very disappointing that this dealership is not standing by its word. You can bet we won't be buying another vehicle from them.