Voodoo, you are looking at it all wrong. the issues if they were fixed in a timely manner and you were treated professionally by the dealer, you would be shouting to the seven winds that smarts are the best thing since sliced bread.I don't expect to gain anything which is why I haven't written to them even though I have the contact information. The only reason I'm considering it is so that they know that they're selling cars that have had numerous problems. That was also the reason why I called my dealer in the first place - so that they would know - not so that they would throw free stuff at me. (The only reason I accepted the things that I did was because it was stuff that I was contemplating buying anyway.)
I see your frustration with the car is derived from HOW the dealer dealt with you "So what is the problem...." they should have never said that to you. that comment was condescending and literally said " look kid, it aint my problem. Here have a coffee mug and shut up" I know they would not have said that to someone older or perhaps a little more experienced in dealing with the service centers of dealerships. Not your fault. just a shame you are learning about the reality behind the car....
DO contact the person I gave you to contact. it is important for you to have a positive resolve to your issues and to point out a serious lag in service that smart has at the MB dealerships.