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However I still don't know how to open tailgate door. There is no button inside the car or any button on my key fob to open tailgate door. Does anyone have any ideas?
 

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On a standard remote, on the top of the key, there are 4 buttons.
1) red Panic button which sets off the horn, located at 12 o' clock position
2) door lock button looks like a closed locked at the 6 o' clock position
3) door unlock at the 3 o' clock position
4) rear hatch release at the 9 o'clock position.

the rear hatch release should open the back hatch on a cabriolet, there are 2 latches to release the top once the hatch is opened. If the remote button doesn't work, you should be able to unlock the doors and use the handle on the rear hatch to open the back end. If that doesn't work, you will need to move the seat forward, climb in the back and drill 3 holes to manually release the latches. that will get the hatches open, then they will have to be troubleshot to see why they don't work.

I would check all the fuses to see if one is blown before I went too far.

I also would recommend a subscription to the Evilution.com site which has tons of procedures and help with everything for all versions of the smart cars. All models from 45-453 (including European models)
Link:

https://www.evilution.co.uk/index.php
 

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Edit: jimvw beat me by a minute and somehow actually read the title, unlike me. lol He hit the nail into the head!

Welcome to SCoA!!!
 

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Whoops, I somehow read 2008 but missed “convertible”. *embarrassed look*

I’m not even intoxicated! Blegh! Time to go editing..
 

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Just a quick addendum... click the door button on the remote twice or push the unlock button on the dash.
 

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FYI, if after you have tried this and the tailgate will still not open it is likely that it is the cover over the spot here you stash your side rails when you have the top down and rails off. Mine does this frequently as it doesn't shut properly and therefore jams when you try and drop the tailgate. Usually have to push it back in place from the inside.
 

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On a standard remote, on the top of the key, there are 4 buttons.
1) red Panic button which sets off the horn, located at 12 o' clock position
2) door lock button looks like a closed locked at the 6 o' clock position
3) door unlock at the 3 o' clock position
4) rear hatch release at the 9 o'clock position.

the rear hatch release should open the back hatch on a cabriolet, there are 2 latches to release the top once the hatch is opened. If the remote button doesn't work, you should be able to unlock the doors and use the handle on the rear hatch to open the back end. If that doesn't work, you will need to move the seat forward, climb in the back and drill 3 holes to manually release the latches. that will get the hatches open, then they will have to be troubleshot to see why they don't work.

I would check all the fuses to see if one is blown before I went too far.

I also would recommend a subscription to the Evilution.com site which has tons of procedures and help with everything for all versions of the smart cars. All models from 45-453 (including European models)
Link:

https://www.evilution.co.uk/index.php
Are you sure about #4 , on a Cabrio one button remotely opens the convertible top...
 

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From page 56 in the manual:

soft top (cabriolet only)
You can fully open the retractable soft top
with the key.
Key with remote control
1) button 2 Lock button
2) button 4 Opening the retractable soft top
3) button 1 Unlock button

Opening: Press button 4 on the key for
approximately two seconds.
The retractable soft top opens.
i Pressing buttons 2.3 or 4 on the
key with remote control while opening
the retractable soft top will interrupt
the opening procedure.

Closing: Press close button on dash, the
retractable soft top switch
 

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Page 56 of the owners manual:

to open the hear hatch (gate)
1) Press button 1 on the key twice.
2) Pull the release handle in handle recess of the tailgate. (above license plate)

The tailgate is unlocked.

Swivel the tailgate downwards to open.

I can only assume you do not have an owners manual so here is a link for all the years manuals:
https://www.smartusa.com/vehicle-manuals
 

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Page 56 of the owners manual:

to open the hear hatch (gate)
1) Press button 1 on the key twice.
2) Pull the release handle in handle recess of the tailgate. (above license plate)

The tailgate is unlocked.

Swivel the tailgate downwards to open.

I can only assume you do not have an owners manual so here is a link for all the years manuals:
https://www.smartusa.com/vehicle-manuals
Reading that is a little confusing. I think it assumes the driver's door is unlocked. My Cabrio remote has four buttons.
  • Red panic button that sets off the alarm (way too often when I'm getting the key out of a pocket :()
  • Locking button
  • Roof opening button
  • Unlocking button: Press once to unlock driver's door, twice to unlock passenger door, and again to unlock rear hatch.
 

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Quote directly from the owners manual, plus a link to a youtube video, I can't be much clearer than that.
 

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MY08 cabrio MY09 cabrio Brabus MY15 ED
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Reading that is a little confusing. I think it assumes the driver's door is unlocked.
The OP's comment, "There is no button inside the car" (except for the one on the button panel?) would suggest interior access?

Instructions have been shared from Owners Manual, YouTube and personal experience and 13 posts later nothing more from Peggy?

And her other post, same subject...

http://www.smartcarofamerica.com/forums/f353/need-parts-place-works-smart-car-michigan-134282/
 

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Last time she visited the site was 2-8-2018, same time she started this thread. Maybe she got her answers.
 

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Quote directly from the owners manual, plus a link to a youtube video, I can't be much clearer than that.
Yeah, I feel like such an idiot. I must have mis-punched my remote a bunch of times. I put my dog in the back of my smart everyday, sometimes 3-4 times. It always seemed like it took a third push to unlock the hatch.

I tried it today and yep, just like you and the manual said, 2nd push u locks the pass door and the rear hatch.

FWIW, after owning my smart for 6 years, I only realized the rear hatch was electric last year when I had to replace one of the hinges. I've always squeezed it and pulled it open like it was a mechanical latch. Now I pull the handle up and the electricity do its job!:laugh::laugh:
 

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Btw, as long as I'm here, is there a maintenance lube schedule/product for the sliding top. Every once in a while mine seems to catch on the driver's side and makes a little bit of a "thump."
 
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