Never bought a Smart from them, but the sales folks have always been helpful when I've had a question. Recently had some service done there for the first time and I was very pleased with how everything went. Car was with them for two weeks (not their fault) and I had a loaner car for the entire time. Price of the service was very reasonable and as quoted and they didn't twist my arm to try to do things I didn't need or want. More details about my visit in the EV section below.