DISCLAIMER - my local M-B dealer no longer sells smart, nor ED nor EQ and is well into his 2nd of the 4 year "agreement" with smartUSA to provide smart service.
Since new, we have taken our smart ICE in for Annual Service - 10 years of loyalty to The Brand!
Recently took our low mileage smart in for service requesting simply an oil & filter change plus the annual state safety/emissions check.
Requested that they reset the message center and was TOLD that since I was not getting "complete service" (all that ancillary money making crap to include key fob battery) that they wouldn't provide a reset. My response was simple - what B.S.! :bullsht: Yes, I am more than capable of resetting myself but why?
It should be noted that the scheduled M-B Service A or B packages don't align well with a 10 year old low mileage vehicle?
Apparently after 10 years of ownership in spite of returning for service year over year you must "age out" of being a "VALUED" M-B CUSTOMER?
Obviously, my hard earned dollars are now in search of a new home . . .
Footnote - who is in charge @ smartUSA and do they give a rats backside?
Folks, that fat smart lady has about completed her warmup and will soon be singing . . .
Since new, we have taken our smart ICE in for Annual Service - 10 years of loyalty to The Brand!
Recently took our low mileage smart in for service requesting simply an oil & filter change plus the annual state safety/emissions check.
Requested that they reset the message center and was TOLD that since I was not getting "complete service" (all that ancillary money making crap to include key fob battery) that they wouldn't provide a reset. My response was simple - what B.S.! :bullsht: Yes, I am more than capable of resetting myself but why?
It should be noted that the scheduled M-B Service A or B packages don't align well with a 10 year old low mileage vehicle?
Apparently after 10 years of ownership in spite of returning for service year over year you must "age out" of being a "VALUED" M-B CUSTOMER?
Obviously, my hard earned dollars are now in search of a new home . . .
Footnote - who is in charge @ smartUSA and do they give a rats backside?
Folks, that fat smart lady has about completed her warmup and will soon be singing . . .
