May not get you anywhere but I would contact the General Manager of the dealership. Has worked for me in the past. They often aren’t aware of the poor service given by their employees.
And I am not the first owner who has had this response and lack of service. I abhor the fact that they (smartUSA) continue to draw a paycheck (partially?) funded by your and my hard earned money!If you contact smart USA they're likely to tell you what they told me various times: "It's not our problem, call your dealer."
UPDATE and backstory . . .May not get you anywhere but I would contact the General Manager of the dealership.
So True.It's a fallacy to believe that any of us were ever "valued customers" except at very few dealerships that have proven to be outstanding over the years!
True if I were your age but like many smart owners, we’re not.Anyone with a 24mm wrench and ten minutes can do the bare minimum maintenance on a smart
Without trying to annoy the op, I think due to todays letigious society (where theres blame theres a claim...) I can see the GMs point. Perhaps he is being a bit jobsworthy, however if you have had good service in the past why spoil the relationship over something you can easily do yourself. He has explained his (and the dealerships) reasons in a polite and undersandable manner and invited you to discuss the issue. That initself suggests you are a valued customer as he is willing to speak to you, to me his last sentence says it all."I am sorry to hear that you are disappointed with your service experience here at Mercedes-Benz of (redacted). We take pride in providing our customers’ with an exceptional customer experience, however at the same time we have to follow Mercedes-Benz guidelines when ever we perform any service or repair.
Mercedes-Benz vehicles need to be serviced once per year or every 10,000 miles whatever comes 1st. If a customer drives their vehicle 30,000 miles in one year they will have to perform 3 services in that 12 month period and vise-versa. If a customer drives only 10,000 miles in 3 years they would have to perform the same 3 services regardless of the very low mileage.
When we reset the service indicator we are essentially telling the Mercedes-Benz vehicle that we have completed the full service as indicated by Mercedes-Benz in the maintenance check list. A simple oil change is not the complete service. If something fails, because of a lack of maintenance do to us skipping a step, then we would be liable. :bullsht:We have a standing rule we do not reset the service indicator, unless we perform the complete service.
Please contact me personally to discuss what happened and how we can repair our relationship."
General Manager
So that's why the local (National chain) garage down the street will do the oil change, RESET THE MILEAGE MINDER and do the Annual State Safety Inspection for half the cost? If my low mileage Garage Queen is beyond warranty and I request an oil change where is the risk? Here's the risk - he will NEVER make another dollar off that M-B product (and I own 3) as I vote with my hard earned dollars!!!Without trying to annoy the op, I think due to todays letigious society (where theres blame theres a claim...) I can see the GMs point. Perhaps he is being a bit jobsworthy, . . .