For the record, I got my confirmation email and Smart Configurator form, filled it out and hit finish (don't forget that at the extreme bottom left corner just outside the window where it says *go back* next, and finish. Don't forget to hit *FINISH* when you're done. I filled out the form the first nite I got it and didn't get the confirming email back that the process had been completed. Going back into the site again, I found that I had, indeed, NOT sent the filled out form by hitting *FINISH*. I realized this error the next nite and then got it right (Senior Moment???) Anyway, right after I got the process completion confirmation email back, a pleasantly spoken young lady called me from Smart USA asking if I had any questions about the process and if everything was AOK. I thought that was a nice touch.....a personal phone call like that. It was worth the effort just to talk to such a nice pleasant young lady......