Help needed, we have a 2013 Smart with the High Line Radio / Nav etc. Bought it to tow behind our Mercedes RV. Did every thing I should when flat towing, installed a battery disconnect, lights etc. First trip, towed perfect, did the reset procedure radio came up with code required, 0000 no good 1234 no good, could not contact previous owner, he had passed away. Radio then came up with Radio Blocked contact Dealer. I called Smart they advised to contact local dealer ( 250 mile round trip ) Went to Mercedes north Houston, Oh we don't know how to do that, we will have to run a diagnostic check $198.00 if it can be reset the another $99.00 if not replace Radio $750 plus. Wrong answer ! I contacted Smart Again advising what had taken place, they advised to contact another dealer in Austin I did that ( 400 mile round trip ) talking with the service department, don't know how to do that ! " we will get back to you, 6 weeks later still waiting )
I have been in the Automotive industry for over 50 years, working all over the world as a Stylist / Clay modeler. Designing and building Concept Vehicles for most of the major manufacturers including Mercedes in Europe. Have all the tech gear ( Snap on OBD2 Reader etc ) am disgusted that Mercedes dealers haven't had the necessary product training, to do simple reflash and reset the radio bios. Any one have any ideas apart from buying an aftermarket radio, I did try to purchase an OEM unit but the same thing will happen .
I have been in the Automotive industry for over 50 years, working all over the world as a Stylist / Clay modeler. Designing and building Concept Vehicles for most of the major manufacturers including Mercedes in Europe. Have all the tech gear ( Snap on OBD2 Reader etc ) am disgusted that Mercedes dealers haven't had the necessary product training, to do simple reflash and reset the radio bios. Any one have any ideas apart from buying an aftermarket radio, I did try to purchase an OEM unit but the same thing will happen .
