The only problem I've ever had with the dealer was two visits in the middle of the past two Summers where I had them adjust my doors for rattling. It was fixed, then it returned, then they fixed it again... Except the blue panel rubs the Tridion and scratches it.
They told me the scratches were my problem because I asked them to adjust the door, and it's been a long time. I told them I didn't ask them to scratch the door. They basically told me to live with it.
I feel your pain, but the panel incident you're going through is much different. Parts should not fall off a car. Period.
They should be replacing them - they're relatively cheap, and very quick to install. Why does Mercedes pull this crap?
:shrug:
