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smart center Hollywood
4270 Lankershim Blvd
North Holywood CA
91603

More info to come
 

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smart center Hollywood
4270 Lankershim Blvd
North Holywood CA
91603

More info to come
Hi Smart, I visited a smart center at 4227 Lankershim Blvd today. The name on the front was smart Center Universal City?? Also they had alot of cars. They have delivered 3 and had 25+sitting on the lot.
 

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Hi Smart, I visited a smart center at 4227 Lankershim Blvd today. The name on the front was smart Center Universal City?? Also they had alot of cars. They have delivered 3 and had 25+sitting on the lot.
Why so slow, I wonder? It isn't as thought they're being overrrun with customers...
 

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I believe that many cars arrived incomplete in that accessories were not shipped with the cars. Also some cars were damaged in transit, including mine, and since the company is so new, there aren't many replacement parts yet. This has slowed down deliveries considerably, I was told to wait at least a week more for mine.

The people there seem really nice, Anna, the sales manager was very helpful over the phone and in person.
 

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Accessories (floor mats, smoking kits, emergency kits, rear cargo covers) are shipped separate from the cars and can be purchased at the parts counter. These items are not configured with the car. Your car as configured should arrive complete off the truck.

Damage, of course, happens between the factory and the dealer. Most is caught at the processing center at the docks. But if it happens on the truck to the dealership, your dealer has to fix things before delivering the car to you. Parts are not fully available, yet.
 

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My damage happened on the boat, or so they say. smart center Universal City stepped right up and ordered new body parts as well as the lamp assembly. They said it was around $1000 for a complete color change kit and the cost of just a replacement fender and bumper (esp. at their price!) made it cheaper to replace rather than repair.

My wife's car will be here within the next two weeks and I should get mine next week!! It has gone from the lot and moved to the service dept. while it awaits the last two parts which are now in transit from Detroit. All of this is due to the understandable difficulties of rolling out a totally new car with all new dealers. I bought a new Honda Civic the first 3 months they were available back in 1974 IIRC and it was the same way for the first year. After the parts bins were fully stocked and the techs were up to speed they were no longer start-up operations and they became the Honda we now know so well.
 

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Deliveries Update

Hello all. Todd here. Your brand specialist from Smart Center of Universal City. Just an update. We received our first shipment of smarts on 1/14 at about 8:20 pm. SmartUSA promised that the U.S. would receive smarts mid January and so we did. Our first test drive was on 1/15.

Since that day we have delivered 20 smarts to their owners leaving 16 smarts still on the lot. Another shipment is on the way and yes we have contacted the expecting reservationists.
 

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address correction

smart center Hollywood
4270 Lankershim Blvd
North Holywood CA
91603

More info to come
The correct address is 4227 Lankershim Blvd. (NOT 4270)
Look for black building on corner of Valley Spring Lane / Lankershim Blvd
next to BMW dealership
 

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Hi Todd,

I am a 1186 holder. I've been in to say hi and spoken with Anna and Julie.

Nice to meet you.

Wondering if you have both power and non-power steering vehicles to test-drive.

I did order PS, but don't remember what I drove at the test show last year.

Thanks much

Beth Simon

Think I'll try to stop by tomorrow evening. Is Julie still there?
 

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Just bought my black on black Passion Coupe from you last Thursday and couldn't be happier. You guys are awesome! Go North Hollywood!
 

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Reservation #1226 and just configured a couple of weeks back. I was #8 on their "wait-list" though, after putting down my $2K and that's how I got my Smart last week. I'm not sure how many are on that wait list now.
 

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hmm........I wonder how that is working.

I reserved on 04/01 and configured on 11/9. I'm 1186 and have had no news.

Strange, but very good for you, I'm more than jealous!!

Beth
 

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hmm........I wonder how that is working.

I reserved on 04/01 and configured on 11/9. I'm 1186 and have had no news.

Strange, but very good for you, I'm more than jealous!!

Beth
The "wait-list" is different than the reservation process, or were you aware of that already? Our configured car, if we decide to keep it, will be ready at some unknown time this year. Have you considered the wait list?
 

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Thanks......I did go over and spent time with Julie this afternoon and she explained how the whole process works....

I also had a chance to speak with Ken and sort of based on the number of cars they've received and how many orders.......etc.... we're guessing mine will be within the next 6 weeks or so.

And that will be fine........

If I had been a more recent reservationist, I would easily popped out a deposit, for I would guess those just reserving are looking at a good delay.

I really think they are great over there. Drove both the PS and NPS, took a good look again at the red (which I ordered and was having serious doubts about)......and decided what I initially ordered was good for me.

Thanks........hope to see you crusing around the valley. If you just see a little white Mazda with lime green stripes and and ole lady waving, that would be me.....until you see me in my red/black/red.

Beth
 

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I want to thank Smart Center Universal City (North Hollywood)... Anna, Todd, Adam & Associates for the Outstanding Service.

This is an Amazing Car from Amazing Dealership.

-Christopher

 

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Nice composition, I like the paving stone.

Are we going to see you at the Rose Bowl Drive-Up this coming Sunday at 10am ? Sure hope so, it should be enlightening, entertaining and educational.
 

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I want to add my two cents about smart center universal city. I got my orphan there and couldn't be happier. This is a stellar dealership. Ken, Anna, Adam, Todd and Elizabeth in the parts department have all been incredible to me. They'll treat you really well. I have been very impressed.
 

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I want to thank Smart Center Universal City (North Hollywood)... Anna, Todd, Adam & Associates for the Outstanding Service.

This is an Amazing Car from Amazing Dealership.

-Christopher

Thanks for the nice comments Christopher. You were a pleasure to deal with as well. Stop in any time.
 

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Just got back from the Universal City shop because my gauges (RPM and clock) just arrived and were installed today. What a joy! I walked in, everyone remembers you and comes up to say "hi" and to see how you and your smart are; really a family like atmosphere, very comforting.

I was offered a ride back and forth to the dealer, even for the short (2 hour) time the work needed to be done. Plus we drove back and forth in a cabriolet with the top down . . . and it was a perfect day for it.

In summary, my love affair with this car and this entire experience continues. Yes the product is awesome, but this is easily the best dealership I've ever had the pleasure of buying from. Thanks Universal!
 
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